Hewlett-Packard problems?
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Topic URL: http://www.neurosaudio.com/community/forum/topic.asp?TOPIC_ID=4355
Printed on: 01/04/2007
Topic:
Topic author: mdt123
Subject: Hewlett-Packard problems? Has anyone had any sync problems with a HP computer? It seems that my USB connection is timing out shortly after I start a sync. Maybe 30-40 min. into it. The sync fails and all data is lost. I've been talking to Neuros and HP support and haven't been able to determine the cause yet. Support mentioned, and stressed that it was rare, a few HP computers have had issues. (Don't worry HP users, I said rare and it sounded like most everything was fixed.) My comp. is 3 months old, an a530n, I think. Sync worked fine until I cleared the hard drive, installed 1.50 and 2.21 and tried to start over fresh.
Replies:
Posted on: 08/06/2004 08:44:51 AM
Message:
Has anyone dealt with anything strange with a HP?
Reply author: Matthias Halibrand
Replied on: 08/06/2004 09:11:27 AM
Message:
Did you try the latest chipset drivers directly from nvidia? Not the ones from HP, they are usually very old!
Do you have another USB-drive which works?
If you copy via the Explorer/Konqueror whatever filemanager, is it the same?
What Neuros-model and what USB type (1.1 or 2.0) did you use?
Matthias
Liebe und Frieden ...
Reply author: mdt123
Replied on: 08/06/2004 09:49:56 AM
Message:
I have no idea what nvidia is, so probably not. I've tried other USB ports, same thing. The printer and camera use USB with no problem. I've tried to sync with nothing else plugged in and in different ports. Problem happens with NSM and NDBM. It's a 20GB Neuros 1 with USB 1. The computer is USB2, but I didn't get the upgrade in time. So, what about this nvidia thing?
Reply author: webkid
Replied on: 08/06/2004 3:16:48 PM
Message:
quote:
Originally posted by Matthias Halibrand
Did you try the latest chipset drivers directly from nvidia? Not the ones from HP, they are usually very old!
nVidia's nForce Unified Driver Package...
For XP: http://www.nvidia.com/object/nforce_udp_winxp_4.27
For 9x / ME : http://www.nvidia.com/object/nforce_udp_win9x_4.27
:: Old Firmware: http://tinyurl.com/4x57x :: NDBM: http://neurosdbm.sf.net/ ::
Reply author: Matthias Halibrand
Replied on: 08/07/2004 02:35:52 AM
Message:
nVidia is a manufacturor of computer accesoire-chips, such as graphic-card-processors and for a few years now, chipsets for the AMD-processor familys.
It's well known for a quite good speed with it's chipsets.
For this chipset you usually are in need for a driver for Windows to work. If this is an old one from HP, and they didn't upgrade the package for a long time, it's likely, especially with pretty new chipsets, that they miss bugfixes and enhancements in the driver written by nVidia.
So that's the place where to go!
Hope that solves your problem!
Matthias
Liebe und Frieden ...
Reply author: mdt123
Replied on: 08/10/2004 09:13:59 AM
Message:
Thanks for the info. Did that. However, nothing changed.
Reply author: Matthias Halibrand
Replied on: 08/10/2004 1:08:01 PM
Message:
That's sad.
If I were near you I would give you a quick visit, but unfortunately I live in Europe! 
Could you try to give a really detailled version of what happens exactly?
Does it happen when you copy the files via your filemanager, not via a synch-application?
Second thing:
Is there a possibility for you to get a second Neuros from a friend for testing purposes, or at least another usb-plug HD?
I would like to see you being able to use your Neuros as it's supposed to be used, so I won't stop until I'm out of the slightest hope. But I didn't really start, yet!
Matthias
Liebe und Frieden ...
Reply author: mdt123
Replied on: 08/11/2004 09:32:22 AM
Message:
Well thanks for the support! I tried the Neuros on a friends computer last night. It would not complete the sync on that one either. I'm thinking it's the device itself. I'm waiting to hear back from Kathryn/Support. I do have another thread in the Support Forum. I think its title is "Skips at Song Start". That's where I've been talking about the Sync problem.
Reply author: Matthias Halibrand
Replied on: 08/11/2004 12:15:49 PM
Message:
Yep,
that's fine. I thought your computer was right.
If I guess, I would say the HD has a problem, either hardware or filesystem (I think it's bad sectors).
Did you ever try to fromat the harddrive completely? This might help!
Matthias
Liebe und Frieden ...
Reply author: mdt123
Replied on: 08/11/2004 12:44:46 PM
Message:
I think I've done everything there could be for me to do. Very sad indeed.
Reply author: Matthias Halibrand
Replied on: 08/12/2004 04:42:44 AM
Message:
So you did reformat your drive?
Matthias
Liebe und Frieden ...
Reply author: mdt123
Replied on: 08/12/2004 1:24:06 PM
Message:
I've done it a few times.
Since I can't complete a sync on 2 different computers, with 2 different data bases, I'm thinking it's a problem with the hard drive itself. It seems to hit a certain point and then freezes.
Reply author: Matthias Halibrand
Replied on: 08/12/2004 4:14:54 PM
Message:
O.K., I don't want to bug you, but how did you format it? Did you use the firmware-function with preset 1 + 5 + play or did you format from Windows?
If the first, you should try a "format DRIVELETTER: /u" under Windows and try synch again. Since this format reads AND writes AND rewrites on every point of the disc and if there is really an irreparable hardware-problem, it should freeze like the copy did. If it doesn't freeze, it's a good chance the next synch will work!
The other formats are not checking this intense and are only working if there were no mistakes made with the disc, before.
Hope that helps!
Matthias
Liebe und Frieden ...
Reply author: mdt123
Replied on: 08/13/2004 10:24:58 AM
Message:
No way man, I really appreciate the help! I did 1/5/play. When I get home from work, I'll try the Windows format (if I can find it). Thanks!
Reply author: Matthias Halibrand
Replied on: 08/13/2004 2:27:45 PM
Message:
You have to open the commandline (Start/execute ... cmd) and type "format DRIVELETTER: /u" !
Matthias
Liebe und Frieden ...
Reply author: mdt123
Replied on: 08/18/2004 09:43:04 AM
Message:
It still doesn't work. Support told me to send it in. Thanks for the advise Matthias!
Reply author: Matthias Halibrand
Replied on: 08/18/2004 12:16:55 PM
Message:
Seemed to be a really strange problem!
Hope you got a new unit, soon!
Matthias
Liebe und Frieden ...
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