Problems: an internation order
Printed from: Neuros Forums
Topic URL: http://www.neurosaudio.com/community/forum/topic.asp?TOPIC_ID=6409
Printed on: 01/04/2007
Topic:
Topic author: herethere
Subject: Problems: an internation order N/A
Replies:
Posted on: 08/29/2005 7:52:52 PM
Message:
Reply author: JoeBorn
Replied on: 09/02/2005 10:31:08 PM
Message:
Well, I can promise you that you did not flush $600 down the toilet.
In fact, we have discontinued the product you bought, but there's no excuse for the lack of communication on our part. We'll get you that refund, I can promise you that.
I really do appoligize, as has been discussed on the forums elsewhere, this has occasionally happened, but we have increased customer service personel in response, but obviously this didn't help you for some reason, and I really do appoligize.
I'll follow up on this myself and make sure we follow through this time.
jborn (at) neurosaudio.com
Reply author: herethere
Replied on: 09/03/2005 04:17:41 AM
Message:
N/A
Reply author: herethere
Replied on: 09/20/2005 6:57:21 PM
Message:
N/A
Reply author: herethere
Replied on: 10/09/2005 6:49:00 PM
Message:
N/A
Reply author: herethere
Replied on: 11/01/2005 5:28:47 PM
Message:
N/A
Reply author: JoeBorn
Replied on: 11/01/2005 6:36:02 PM
Message:
Sorry, I vow to you that this will be addressed tomorrow. I've obviously blown it myself and I won't make excuses, but I am sorry that I've dropped the ball too.
jborn (at) neurosaudio.com
Reply author: TARTZ
Replied on: 11/02/2005 10:26:04 AM
Message:
Please contact us at support@neurosaudio.com and we will take care of you. We are sorry that you have had issues with one of our dealers and will make it up to you. Please provide us with your name, address and order information.
Sincerely,
Tim
Neuros Technology
Neuros Customer Support
Reply author: TARTZ
Replied on: 11/04/2005 4:59:41 PM
Message:
Thanks for the email with all your info. We have been given assurances from American Techpushers that you will be credited promptly. I will be following up with him to make sure this is resolved in an timely manner.
Again we apologize for the confusion and delay.
Sincerely,
Tim Artz
Neuros Ops
Neuros Customer Support
Reply author: herethere
Replied on: 03/21/2006 6:25:36 PM
Message:
N/A
Reply author: JoeBorn
Replied on: 03/24/2006 10:34:51 PM
Message:
Unbelievable! I don't know what our problem is here. If we don't have this resolved next week, I'll write you a check personally.
I really am deeply, horribly sorry about this. I got several folks involved in this months ago and I really though it had been taken care of. Now I don't know what to think.
Joe
jborn (at) neurosaudio.com
Reply author: American Techpusher
Replied on: 03/25/2006 02:33:48 AM
Message:
For the record:
This is a matter between the complainant and American Techpushers. Neurosaudio has met their obligations regarding this matter.
Keith Ashwood
American Techpushers
www.americantechpushers.com
Reply author: JoeBorn
Replied on: 03/28/2006 4:40:44 PM
Message:
Keith, I obviously don't know the details of this issue or just what's going on, but I got involved because it seems like we're not communicating with him. When he says that he's received no communication from any of us, it's concerning. Especially after Tim's comment above implies that we're going to take care of it.
quote:
Originally posted by American Techpusher
For the record:
This is a matter between the complainant and American Techpushers. Neurosaudio has met their obligations regarding this matter.
Keith Ashwood
American Techpushers
www.americantechpushers.com
jborn (at) neurosaudio.com
Reply author: herethere
Replied on: 03/29/2006 3:23:11 PM
Message:
N/A
Reply author: rlovvo
Replied on: 03/29/2006 3:35:31 PM
Message:
As a future posible customer of American Techpushers, I'd like to see how all this turns out as well. 
Reply author: JoeBorn
Replied on: 03/30/2006 12:04:31 PM
Message:
Herethere:
Have you received communications from Keith? He says he's sent multiple messages to you, but maybe you haven't received them.
I should make it clear here, that Keith (Americantechpushers.com) is a very conscientious re-seller. He's had virtually no dissatisfied customers, and this is really an anomaly. I continue to feel very comfortable endorsing Keith, as he has a long track record of taking care of customers.
Of course, my goal is to have *no* dissatisfied customers (I take this stuff very personally).
Anyway, herethere, If you haven't received messages from Keith, let's start there.
jborn (at) neurosaudio.com
Reply author: herethere
Replied on: 03/30/2006 9:58:37 PM
Message:
N/A
Reply author: JoeBorn
Replied on: 04/06/2006 2:40:06 PM
Message:
Keith suspected that you were not getting his emails. Can you please send me an email, I'll forward you what he forwarded me?
jborn at neurostechnology... is my email address, thanks.
jborn (at) neurosaudio.com
Reply author: herethere
Replied on: 04/07/2006 8:33:44 PM
Message:
N/A
Reply author: herethere
Replied on: 04/14/2006 08:23:44 AM
Message:
N/A
Reply author: mriswithe(at)hotmail.com
Replied on: 04/20/2006 6:49:25 PM
Message:
Just to let ya know that I bought a neuros from American Techpushers a good while ago, and I was nothing but pleased with the product and the service from both Techpushers AND neuros, all I can hope for is that there was some odd junk mail filter at fault here because I enjoyed doing business with everyone involved. I hope your problems are resolved herethere, and I wish you could have enjoyed your neruos =/ they dont play video but no other MP3 player has impressed me as much as my neuros that is a good few years old.
Mriswithe
Reply author: herethere
Replied on: 04/20/2006 9:38:09 PM
Message:
N/A
Reply author: JoeBorn
Replied on: 04/29/2006 7:25:46 PM
Message:
quote:
Originally posted by herethere
Still waiting to receive the emails, Joe.
I've sent two emails, including one today. Please let me know if you don't receive.
jborn (at) neurosaudio.com
Reply author: American Techpusher
Replied on: 06/10/2006 04:53:36 AM
Message:
John
Can you please forward your current address to Joe? We had it returned today. Says you failed to pick up and your post office? Yet another twist to this Saga. So please can you forward your address so I know that it’s at least the right address.
Keith Ashwood
American Techpushers
www.americantechpushers.com
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