Topic author: atodaso
Subject: 442 Support problem
Posted on: 03/13/2006 12:53:30 PM
Message:

I am unhappy with Neuros Support right now. Here is why. My 442 broke more than a month ago and would not load past the title screen. I understand that these are new machines that are still in the beta stage so I figured it would break eventually and I had heard from my friend, who is a long time Neuros customer, that Neuros Support was very helpful, quick, and located right in my hometown of Chicago. I thought it was no big deal and I would get it repaired or replaced easily. After calling and being told I had to ship the broken item even though I live right near the headquarters, I sent it in right away and got a response that said they had recieved it and please allow two to three weeks. After more than three weeks I e-mailed them and they said they were unable to repair it, but would send a replacement. I got it about a week later. I was happy to get a new one even though I had lost many important files and media from the first one. It didn't take long for me to realize that my replacement had the same battery problem that is decribed in several posts on this forum. The battery simply will not charge! before my 442 broke I recommended Neuros to another friend who bought one but has the exact same battery problem now too. I knew something was wrong when my replacement would not turn on right when I took it out of the box. The fact that Neuros sent me a broken product without even bothering to test it as a delayed replacement for a another broken product shows that they don't really care much about their customers or their products. It is also obvious from the other posts I have seen on this forum that this is true. I am still waiting on my replacement for the replacement after more than a week. They sent me a shipping label this time but I haven't recieved any communication from them since I sent it back. Good luck with your 442 problems everyone, I hope you have some time to waste.