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| T O P I C R E V I E W |
| herethere |
Posted - 08/29/2005 : 7:52:52 PM
Joe,
I'm an international buyer - from Australia - and I ordered a Neuros 2 80Gb audio player from American Techpushers on 22nd January 2005 and Keith sent me an email dated Feb 7th 2005 telling me he received my payment and has started the order.
A little under a month later with no Neuros nor email from Keith explaining why I amailed him on 4th March and did not receive a reply back until a bit over a month later on the 6th April. This emailed explained why late the Neuros was on its way.
I finally received the Neuros about end of April maybe 29th or 30th which I was happy about considering i've waited 2 months for it. However the happiness soon dimished, turning into frustration and annoyance when after only 2 days the Neuros died. I emailed Keith for a RMA (no. 8788) on 4th May and received one, by email, on the 5th May.
I sent it back to Keith, from Australia at my own cost of $20-$30, and he emailed me on 20th May saying the replacement order has been made. I had to email him, on 8th June, to find out what was happening with the replacement Neuros and Keith replied on 9th June saying it was on route to him and he would test it when received. I agreed and was relieved. One month later on 8th July I sent an email asking when I will receive the replacement Neuros. No reply at all.
On 16th July sent another email again asking and expressing my dissappointment though understanding that being an international order do take longer and received reply on 18th July telling me he was trying to find out why the Neuros is delayed. Another month late and fairly annoyed I sent another email on 17th August expressing my dissappointment and request for a refund. As of now, not surprisingly, received no reply.
So I come here to ask you, Joe, what can I or you do? or what is happening? because Keith did say he sent the order and he was trying to find out what is happening with the replacement order so, therefore, it must be a problem at Neuros manufacturing hence why i'm posting here. As mentioned above, i'm very disappointed with the Neuros product even though originally I bought a Neuros because of its features and good reviews but, sadly, my own experience did not reflect that.
As of today i've yet to receive a reply from Keith and, for an international buyer, i'm wondering if instead of buying a Neuros I should've just flushed $600 down the toilet thus saving me the time and effort of chasing the problem and, just like now, there would have been $600 less in my pocket and nothing to show for it. |
| 9 L A T E S T R E P L I E S (Newest First) |
| herethere |
Posted - 03/21/2006 : 6:25:36 PM
quote:
We have been given assurances from American Techpushers that you will be credited promptly.
Tartz, well I have not received anything from Keith, not any type of communication - email, telephone, letter or otherwise - in regards to my refund. But, worst of all I have not even received my refund!
I have waited at least 3 months and been given nothing! Absolutely nothing! not even some type of explanation as to why I have not received my refund. Now I don't know what is happening over at American Techpushers, but whatever it is not stopping Keith from selling products but obviously it is stopping Keith from giving refunds a customer deserves.
I've email Neuros support only to receive an email saying whenever Keith reply's to them they'll get back to me. This is getting rather tedious and frustrating. I'm not sure what I should do next, maybe introduce a third party into the matter?
As far as I'm concerned it seems as though I have flushed $600 down the toilet.
Regards,
A frustrated internation buyer. |
| TARTZ |
Posted - 11/04/2005 : 4:59:41 PM
Thanks for the email with all your info. We have been given assurances from American Techpushers that you will be credited promptly. I will be following up with him to make sure this is resolved in an timely manner.
Again we apologize for the confusion and delay.
Sincerely,
Tim Artz
Neuros Ops
Neuros Customer Support |
| TARTZ |
Posted - 11/02/2005 : 10:26:04 AM
Please contact us at support@neurosaudio.com and we will take care of you. We are sorry that you have had issues with one of our dealers and will make it up to you. Please provide us with your name, address and order information.
Sincerely,
Tim
Neuros Technology
Neuros Customer Support |
| JoeBorn |
Posted - 11/01/2005 : 6:36:02 PM
Sorry, I vow to you that this will be addressed tomorrow. I've obviously blown it myself and I won't make excuses, but I am sorry that I've dropped the ball too.
jborn (at) neurosaudio.com |
| herethere |
Posted - 11/01/2005 : 5:28:47 PM
Joe, its been almost two (2) months since i was promised a refund, however, nothing has eventuated. I do not enjoy having to ask for the where abouts of my refund, so, whats the deal? |
| herethere |
Posted - 10/09/2005 : 6:49:00 PM
Joe, i'm still waiting on a refund. Has it been sent yet? and if not do you have any idea when it will be sent? |
| herethere |
Posted - 09/20/2005 : 6:57:21 PM
Joe, is there an ETA on my refund? |
| herethere |
Posted - 09/03/2005 : 04:17:41 AM
Thank-you for the reply and when (if) I get the refund i'll give you another thank-you.
The main thing which annoyed me was lack of communication and definitive answers, however, I was also dissappointed in the device itself, but, in saying that, I understand i'm a minority and I hope you Joe, plus the Neuros designers, understand the minority of problems can serve as tools for improvement of the next-gen of player.
So, i'm curious about the Neuros 3. I know you cannot guarantee complete functionability of all units but will the lastest Neuros have a decreased chance of suffering from the problems of the Neruos 2? |
| JoeBorn |
Posted - 09/02/2005 : 10:31:08 PM
Well, I can promise you that you did not flush $600 down the toilet.
In fact, we have discontinued the product you bought, but there's no excuse for the lack of communication on our part. We'll get you that refund, I can promise you that.
I really do appoligize, as has been discussed on the forums elsewhere, this has occasionally happened, but we have increased customer service personel in response, but obviously this didn't help you for some reason, and I really do appoligize.
I'll follow up on this myself and make sure we follow through this time.
jborn (at) neurosaudio.com |
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