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idiotdogbrain
Just Posting
2 Posts |
 Posted - 03/27/2006 : 5:36:28 PM
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I was so excited to get my Recorder 2. Tired of 2 bucks a pop at iTunes and most of the shows I really like aren't even sold there. However, my Recorder 2 has just been a $150 disappointment. First off, the manual stinks. If it weren't for this forum, I wouldn't have been able to figure the darn thing out. Secondly, the cables don't work properly, so I have a nasty hiss on everything I recorded. Now I'm starting to think iTunes "may cost a couple bucks, but at least it's good quality". So I call Customer Service and all I can do, is send them back my unit to get another. A few days shipping back east, plus a few days shipping back out west and I will be without my $150 recorder for at least a week. This stinks. Sorry for the rant, but I am really annoyed.
iTunes was a better deal.  |
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mardibloke
Likes to Post
23 Posts |
Posted - 03/28/2006 : 03:24:17 AM
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quote:
Originally posted by idiotdogbrain
iTunes was a better deal.
iTunes sucks, $2 is way too much for [chocolate ice cream]e quality.
Stick with the Neuros, am sure this initial set back will be long forgotten once you have your new unit back. |
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I Was Teenage Hand Model
Administrator
106 Posts |
Posted - 03/28/2006 : 08:50:05 AM
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If you are experiencing issues with the device, you should probably be posting the Support forum. Better yet, you should contact support directly. mailto:support@neurostechnology.com
This should be a minor set back that can be taken care of quickly. Mardibloke is right.
As with all consumer electronics products, there will be a small amount of fallout. We are sorry that it happened to you. Everything should be able to be taken care of painlessly.
P.S. There is not a sad or dissappointed enough face that I can insert here for iTunes. |
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idiotdogbrain
Just Posting
2 Posts |
Posted - 03/28/2006 : 11:39:46 AM
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I did not put this in support, because I do not need support. I called the 800 number, and faxed in my receipt and I am supposedly being sent a UPS label to send the recorder back with. I posted my original message in this forum because it is feedback. The company made a product and here is my feedback:
The manual is as clear as mud.
$200 worth of hissing videos is still not as good $1.99 worth of not hissing videos.
Your customer service department needs some work.
Best Customer Service Ever. I bought a single serve coffee maker from a company called Keurig around Christmas time. I didn't buy it through them directly, but through Williams-Sonoma. It had a slight drip. Nothing major, but still, it wasn't working as advertised. I called up Keurig. Not only did they send me a new brewer right away, they didn't require me to send the old one back first. Keurig is now a company that will have my business for life. Neuros...the jury is still out. |
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I Was Teenage Hand Model
Administrator
106 Posts |
Posted - 03/28/2006 : 1:11:42 PM
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Policies can differ between companies.
The required fax was received on 3/28/06.
Your return label is being sent on 3/28/06.
Send an E-Mail to let us know when the item has been shipped back. We can then enter a replacement order with expedited shipping. If you let us know early enough, it can probably ship the same day as well.
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I Was Teenage Hand Model
Administrator
106 Posts |
Posted - 03/28/2006 : 4:46:02 PM
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We are happy to see that the support team was able to accommodate you in a most timely manner. It appears that everything is in order and that a new item is being sent to you with expedited shipping.
You should receive your tracking number via E-Mail from UPS,
tonight 3/28/06
If you have any other issues feel free to contact support directly. |
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Ex-Navy
Posting Profoundly
208 Posts |
Posted - 04/02/2006 : 09:41:39 AM
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Now that is Great Customer service!!!!
Where can you comment in a public forum and get a response as you did
from Neuros???
I think that the problems with the product are minor as I buy many of
them. Just having this public forum where one can rant or praise
publicly is EXCELLENT customer focus!!!!
Ex-Navy |
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Disappointed
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