Neuros Technology Forums

Hi everyone.
I've been anxious to see what the OSD will evolve into, but am frustrated and suspect a hardware issue.

From day one out of the box I've had issues with the remote reception of the OSD unit.
It seems I have to point it down at the top right corner from within 2 feet of the unit to get it to respond at all.  And even then I have to hit the buttons on the remote numerous times to get a response.  A couple of weeks ago I tried the thing listed here in the forums about resetting the remote, that did nothing.  I thought I'd wait a bit to see if others had this problem, but I see nothing.

I suspect I have a bad unit that had an extremely week and narrow field of reception of the remote signal.

How do I get the unit replaced?  Anyone else have to return one that has a link to where to send it for repair/replacement?

I'm using the most current firmware: 3.25-0.23  (Nov 2, 2006)
I've replaced the batteries in the remote.
I've tested the signal from the remote, it's there (aimed at IR camera and see the light from the remote's IR transmitter BRIGHTLY)
I have another universal remote I 'trained' to some of the buttons on the OSD remote and get the same results when I try using it; I have to get right up to within 2 feet of it and aim down at the upper right corner to get even sporadic response to the remote signal.

Thanks in advance for any assistance/direction.

Sorry to hear you are having some issues with your OSD remote signal.  As it sounds like you are getting the same problem with distance using the other universal remote, I suspect it's on the unit side (as you have figured out)

No problem replacing it if you want.  Just contact support@neurostechnology.com and they'll take care of you.

If you are a DYI kinda person, you may try opening it up and seeing if something is obstructing the IR receiver. Just peel back the four tabs on the back and unscrew the four screws.  The top should come off easily and expose the board.
The IR receiver is just to the right of the CF slot.  Maybe try wiping the lens on it with a soft cloth and do the same on the inside housing in the corresponding location.