Neuros Technology Forums

Apologies for bumping this 8-month-old topic, but since no one has replied yet, and I suffer the same problem as the OP, it would be most helpful if someone with knowledge and/or magic can solve our problem here.

Here's what I'm running:
Windows XP Pro SP2
NSM 1.54 for a Neuros I
Mozilla Firefox 1.5.0.6
Windows Media Player 10
Java Runtime Environment/Plug-in ver. 1.4.2_11

When I visit Amazon.com and click on a song preview link, such as this one:

http://www.amazon.com/gp/music/wma-pop-up/B0009UBYRE001001/ref=mu_sam_wma_001_001/102-3277456-1036930

Clicking on the link, which should launch the Windows Media Player for streaming, instead launches a Neuros Synchronization Manager installation package installer three times in a row. Is this an NSM problem, a WMP problem, or a Java problem (NSM uses Java to operate)? The same thing happens if you launch the WMP link from within IE as well.

The resulting error box states: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'NSM_154.msi' in the box below."

[And FJ]

Thank you JEFFH and FJ -- my 442 seems to be fine now. I successfully reverted back to the 1.2.4 firmware. I fast-forwarded through some files, viewed some video output on the TV, and it didn't reboot. I'll cross my fingers over the next few days, and I'll report back here if I have any more problems. Thanks again!

And FJ -- per your request, I recorded some TV programming (using the 2.0.0 firmware) and then played it back on the 442, and as soon as I fast-forwarded (up to 16x), the unit shut down completely. Powering it back up resulted in the white/gray screen again. So to summarize, none of the video files listed in my posts above worked properly for my 442 using the 2.0.0 firmware.

Which leads me to ask the question: is 2.0.0 flawed, or is my unit flawed? I'd hate to miss out on future upgrades if it means I stay at 1.2.4 forever.

Thank you for your input rastyk, but my problem runs deeper than just Mp4s.

After reading your post, I decided to test other video files. And as it turns out, ALL forms of video that I've tried to watch after the firmware update to 2.0.0 crashes my 442. It's unusable in its current condition.

The list includes:
- Mp4s
- AVIs
- AVIs properly prepared by the 442 "how-to" wiki
- ASFs d/l'ed from the internet
- ASFs recorded STRAIGHT TO THE 442 from a TV source and from a DVD source.

When I try to fast-forward through any of the above files, the 442 crashes, reboots, and all I see is a screen of garbled white and gray.

If I don't hear from anyone off this forum soon, I'll contact Neuros Support directly -- probably something I should have done in the first place. But I posted here first to see if anyone knew anything about this problem, and are using the new 2.0.0 firmware. I think my problems are directly related to the firmware, since I had zero problems before the update.

[Attempts to fix:]

Help!

My 442 recently became very sick. I updated the firmware to 1.2.4 with no problems. I then updated to 2.0.0, and now the unit does not work when outputting to TV or fast-forwarding through video. Every time I attempt to output to TV or fast-forward video viewing directly from the unit, the output does one of two things:

- the video freezes, and repeats one word over and over, requiring a push of the Reset button
- the 442 reboots, either instantly or after ~1 minute of playback

The same thing happens when I fast-forward through a file, except worse. The unit reboots to a field of vertical white/yellow/gray lines. I have to reboot the 442 again to restore the normal display.

Attempts to fix:
I've cleared every file off of the HD, and then formatted the HD using the 442's "Format Disk" option found under the "Files/File Management" selection (Select "Files"-->press "Play"-->press "Menu"-->select "Format Disk"). I re-copied the video I was trying to play, and the same thing happened--reboot city.

Video Type:
-MP4 file, 320x240, 139 MB. Original file was an MPEG-2 transferred from my ReplayTV PVR, edited in a program called Womble MPEG-VCR, then transferred to MP4 format using a program called 3GP Converter (ver. 034). File specs: QVGA/29.97fps/768kbps Stereo/128kbps.

I have been using this method to create video for playback on both my PlayStation Portable (for this past year) and the 442 (since I purchased the 442 from the Woot sale). I create MP4s specifically for playback in both the PSP and the 442, and do not wish to use DIVX/ASF/WMV/ETC. as a solution/workaround. I have had literally NO problems with the 442 using this method until updating the firmware to 2.0.0. Please help! I use my 442 very often, and the downtime is hurting me inside.