Any help for a dead 442? Completly locked up

[jscott1]

I emailed support for help, but in the mean time is there help for a completely locked up 442?  I am running 2.0 firmware.  It had operated for a couple of months with only minor annoyances such as locking up for no reason, but a reset always restored everything to normal.  

Well today it locked up and it won't boot up.  I get 5 out of the 7 yellow petals light up and it stops there.  I've tried every combination of buttons to see if there is a diagnostic mode or something but nothing.  I can't access by the USB port either, so I'm out of options except to send this in for service.  Does anyone have a suggestion in the mean time?

[FJ]

Is the HDD spinning OK? Did you drop it or bump the unit after the firmware update?
If the HDD is fine, try to start your unit when it is connected to a wall adapter. If that does not work, try to reset it when still connected to the wall adaptor. I had the same problem after dropping my unit once and it seems like the issue was power related. I have not had a problem with the unit since.

FJ

[Scanman]

Replace the hard drive.  That is exactly what mine was doing after my dog knocked it off the table and on to a tile floor.  Any 2.5" Laptop hard drive will work. I put in a 100gb and it works good as new.

[jscott1]

Well I just got my Neuros back from service and it's working now, but with a freshly formatted harddrive I'm having problems right out of the box.  When I'm trying to play or record a movie, sometimes it will play and other times it will lock up within a minute or two. 

I'm considering downgrading to firmware 1.2.4 but this is very frustrating that this device won't work properly. 

[Internet Chef]

Well I just got my Neuros back from service and it's working now, but with a freshly formatted harddrive I'm having problems right out of the box.  When I'm trying to play or record a movie, sometimes it will play and other times it will lock up within a minute or two. 

I'm considering downgrading to firmware 1.2.4 but this is very frustrating that this device won't work properly. 

We tested it before we shipped it out.  It recorded fine and played back the videos without frezzing or locking up.  Are you overcharging it, do you use it for jogging, are you constantly playing with the settings while watching a movie.  Things like this are a factor is the performance of the 442.