|
|
|
Note: You must be logged in order to post a reply.
If you are a registered user, click here to login.
Otherwise, click here to register.
|
| T O P I C R E V I E W |
| smlopp |
Posted - 06/22/2005 : 08:07:23 AM
At the outset, I would like to commend you for your forum and the time and effort to respond to the messages that are posted. That says a lot about your company as a whole.
Now to my Neuros II question.
I decided to purchase a MP3 player for my wife this year and it has not been a pleasant experience. I first purchased a Rio Karma, enough said, that has been sent back. After spending some more time researching products and features, my wife and I felt that Neuros II would be the best for her and our use. Then I discovered yesterday that the product has been discontinued. However, there are a few stores that have some available. I was about ready to purchase the model anyway to I read a couple of posts that concerned me with respect to the reason that the Neuros II was discontinued, i.e. hardware problems and other difficulties. Thus, my question is whether they were such problems and will the Company still be providing support for the Neuros II.
Thank you
smlopp |
| 17 L A T E S T R E P L I E S (Newest First) |
| PinkFrogOnAChain(at)netscape.net |
Posted - 11/03/2005 : 10:57:01 PM
Pretty much, through sickness and in health, the Neuros team has always found a way to fix any problems I had with my Neuros. I previously owned an NI, which got stolen and I then purchased an NII. Once in a while, something might happen, like it might not want to shut down, or the USB port might not connect, but on the support site there has always been a solution, and if not they make it simple to send it in (which I have had to do, twice, getting to the post office is the most annoying part).
But all in all, this is simply the best mp3 player out there, for the best price, and the best support. It does the most, and quite simply, it eats IPods for lunch. All my Pod friends might ask "What is that, it's so big!" and someone once asked "Is it from the 80's?" Yes, an mp3 player from the 80's. >_< But I set them straight in no time, adding that in a fight, my Neuros would kick their IPod's butt.
Long post. Neuros is awesome. Please try to get your products into "brick and mortar" stores! More people would become interested, and you guys might be really really busy for a while, but it would be good in general. Nobody knows what this is, and the world needs to be educated.
Some ideas: More powerful FM radio AND transmitter, smaller (naturally), longer battery time.
Now this post is even longer. End. |
| quibuski(at)yahoo.com |
Posted - 07/21/2005 : 4:12:03 PM
quote:
Originally posted by smlopp
I am wondering whether or not the bundle is worth the extra cost?
In my opinion, the bundle wasn't worth it at all. I never use the battery-only backpack. Save the $30 and buy a separate flash-drive player if you need one. (In fact, if anybody wants my battery-only backpack, drop me an email at the obvious address; I might as well pass it on to somebody who can use it.)
To elaborate a little: the inconvenience of having to reload the memory whenever the backpack is swapped was too much. Also, I only have 128MB which is too little music. I bought a separate 512MB flash player for $100 and it works much better for a walking-around player. I love my 20GB Neuros as a home/car/office music player, but it doesn't really cut it for walking. |
| smlopp |
Posted - 06/28/2005 : 08:17:14 AM
I really don't want to wait until Neuros III.
I am wondering whether or not the bundle is worth the extra cost?
smlopp |
| Bruce Layne |
Posted - 06/27/2005 : 11:34:52 AM
quote:
sometimes she mows the grass
Does she have a sister?
quote:
I am just not sure how sensitive the hard drive is, perhaps I am just being overly cautious?
I was overly cautious with the Rio Karma 20, but it didn't do me any good. The hard drive still crashed while it was parked in the cradle.
The Neuros III sounds excellent, based on the rumors. I may have to upgrade after it comes out. The Neuros II seems a bit nerd oriented, and that's fine by me because I'm a nerd, but I don't think the user interface is going to be a problem for "normal people".
|
| smlopp |
Posted - 06/27/2005 : 11:11:14 AM
Maybe I will check that out. One of the primary reasons I was looking at the bundle, and this is only because of my prior exerience with the Rio, is that I am concerning about the HD failing because of general use. She mainly wants to use it for the car and in the house, but sometimes she mows the grass and was thinking that the flash would be better for that. I am just not sure how sensitive the hard drive is, perhaps I am just being overly cautious?
smlopp |
| Bruce Layne |
Posted - 06/27/2005 : 08:14:43 AM
If you're willing to have a 30 GB Neuros II without the 256 MB flash bundle, I just received one from:
http://www.digitallyunique.com/4010601.html
$243 with low shipping cost. When I posted this, they indicated they had them in stock.
|
| smlopp |
Posted - 06/27/2005 : 07:37:17 AM
Unfortunately, no COMPUSA near me. Still looking for a place to purchase one via the net somewhere.
smlopp |
| The J |
Posted - 06/27/2005 : 05:43:06 AM
I think I read in one of the older IRC logs that a USB cradle is being planned for the Neuros 3.
smlopp, is there a CompUSA near you? They used to sell the Neuros there and some have had demo units available. I don't know if they still have the Neuros, but you could try calling them to see if there is a display unit you can mess with before buying. |
| Bruce Layne |
Posted - 06/24/2005 : 7:48:09 PM
smlopp said:
I just don't want to make the same mistake that I did with the Karma and buy something that has known problems.
I completely agree. I bought a Karma 20 because I liked the features. I paid top dollar because it was brand new, so it cost me $400 to beta test, make a bunch of firmware upgrades, and it never was reliable. Then the hard drive died after only about 100 hours of playback and I have an expensive Bad Karma paperweight.
I just received my new 30 GB Neuros II today and I'm still playing with it. More features than the Karma, and surprisingly even better sounding, and the Karma sounds better than the iPod. I'm still trying to learn the best way to download music in Linux. I'd really like to use the file manager to copy files like any other USB hard drive, and have the Neuros get the artist, track number and title from the file structure.
So far, my only minor gripes would be:
1) The USB micro connector on the Neuros II seems fragile, considering how often it'll be used.
2) Some of the text on the LCD is way too tiny for my over-40 eyes, but that seems to apply to all MP3 players, as well as cell phones, etc.
So far, so good. I'll probably upgrade to the Neuros III when it's available. I hope it has a charging cradle that also puts it on the USB bus. That'd be too convenient.
|
| JoeBorn |
Posted - 06/24/2005 : 6:00:13 PM
Well, Customer service has pounded through a bunch of returns and repairs and everyone with an outstanding issue should have been at least contacted by now. If you are waiting feedback from us and haven't heard, please let me know, and I'll make sure you're taken care of.
Thanks again to all of you for your support and patience.
Joe
jborn (at) neurosaudio.com |
| smlopp |
Posted - 06/24/2005 : 12:30:35 PM
The J - Thanks for your input.
Actually my wife could care less about appearances, she is more into features and the practical use of the MP3, which is why I am thinking about just goind ahead and getting her the 30GB/256MB Bundle which should work well for her (and me since I plan on buying it.) I just don't want to make the same mistake that I did with the Karma and buy something that has known problems.
smlopp |
| The J |
Posted - 06/23/2005 : 6:55:56 PM
If you are looking for extremely high quality audio or you are just willing to wait, then waiting for the Neuros III to make a decision would be a good idea (I plan to upgrade to one myself).
If you think that your wife would want something tiny and pretty, then she may not like the Neuros. This isn't to say that the Neuros isn't good looking, but that people who want something small and cute generally don't look at the Neuros. The Neuros III will be about the size of an iPod Photo, I think.
Edit: I just got a tracking number from Neuros Audio, but it's being sent to my school. No biggie, they'll redirect the package to me so I should have my Neuros back in a week or so. Thanks for the help Joe and whoever in support for taking quick action. |
| smlopp |
Posted - 06/23/2005 : 07:38:48 AM
I appreciate the responses. Although I am still undecided, it sounds as if overall everyone has been quite happy with their Neuros II or other product and have not experienced sudden hard drive failures or the like. That is my main concern, as want a product that is truly fit for its intended purpose, unlike some of the other products that are currently on the market.
smlopp |
| The J |
Posted - 06/22/2005 : 10:12:59 PM
quote:
Originally posted by JoeBorn
Support is ABSOLUTELY, POSITIVELY not ending for anything! The whole point of this company is supporting our users and our community. I honestly cannot imagine why we're falling down so horribly on that account.
I can tell you this. I will personally make sure that every single outstanding RMA will be responded to this week. There is absolutely no excuse for you having to call because we're not responding to your emails. I personally appoligize for this and I promise you this is not a signal that we're not supporting you. Somehow we have fallen down not just in support but in communication, and I promise that will be corrected this week.
I cannot promise that every repair will be completed this week. I know there's a backlog, but I can promise that every outstanding request will be responded to, and if you have an outstanding issue that you don't receive a response to this week, please contact me and I'll make sure we make it right.
jborn (at) neurosaudio.com
Thank you for the response. I'm glad to hear that support is still going. To be honest, I misread what typh00n wrote; I thought he wrote that Kathryn said support will end, but not I see that she said it will continue.
I should note that I'm not angry or anything like that. I still need to buy a new pair of headphones (my old set broke a few days before my Neuros did). I still support Neuros Audio and look forward to the Neuros III, which I plan to upgrade to. I was just concerned that there's RMAs that are unable to be fullfilled because production of th e Neuros units had to end. I'm glad you replied and my concerns are laid to rest. |
| JoeBorn |
Posted - 06/22/2005 : 6:49:21 PM
Support is ABSOLUTELY, POSITIVELY not ending for anything! The whole point of this company is supporting our users and our community. I honestly cannot imagine why we're falling down so horribly on that account.
I can tell you this. I will personally make sure that every single outstanding RMA will be responded to this week. There is absolutely no excuse for you having to call because we're not responding to your emails. I personally appoligize for this and I promise you this is not a signal that we're not supporting you. Somehow we have fallen down not just in support but in communication, and I promise that will be corrected this week.
I cannot promise that every repair will be completed this week. I know there's a backlog, but I can promise that every outstanding request will be responded to, and if you have an outstanding issue that you don't receive a response to this week, please contact me and I'll make sure we make it right.
quote:
Originally posted by The J
That comment you quoted is mine. I wrote that because I had to send my player in mid-April and I still haven't received any word as to what has been going on with it. I will have to call them tomorrow as they have not answered two e-mails I sent to them. I have the Neuros HD, not the Neuros II.
If support is ending for both models, then what will they do with mine? I sent mine in well before the idea of it being discontinued came about, so I should receive support. If support is ending, however, that implies that NeurosAudio no longer has the means to support the player, which would explain why I've gotten no response and why my player is still in RMA.
jborn (at) neurosaudio.com |
| The J |
Posted - 06/22/2005 : 5:34:28 PM
That comment you quoted is mine. I wrote that because I had to send my player in mid-April and I still haven't received any word as to what has been going on with it. I will have to call them tomorrow as they have not answered two e-mails I sent to them. I have the Neuros HD, not the Neuros II.
If support is ending for both models, then what will they do with mine? I sent mine in well before the idea of it being discontinued came about, so I should receive support. If support is ending, however, that implies that NeurosAudio no longer has the means to support the player, which would explain why I've gotten no response and why my player is still in RMA. |
| typh00n |
Posted - 06/22/2005 : 12:08:31 PM
Here Katherine says support will continue: http://www.neurosaudio.com/community/forum/topic.asp?TOPIC_ID=6241
So yes you could buy one and have "support" for it. But personally, I would either wait for NIII (currently Q1 '06) or find a different player. It kills me to suggest that, as I love every moment I spend with mine, but it's the truth. I complimented Neuros support a couple months ago when mine died and they paid to ship and fix it. Unfornately, I realized later, the mic does not work, so I've been thinking about sending it back in but didn't want to wait, as I don't use the mic that much. Back on topic, I have decided not to send it in, because Neuros seems too busy to uphold its reputation and a good point in the comments on http://open.neurosaudio.com, was "How will this affect RMAs? Are there still units available to replace the ones that in need of it? "
I am sure this problem has cost Neuros lots of customers (possibly me), and I hope they made the right decision in putting all their resources into the new products for the past few months. All I know is the next version better be amazing, not just bug-free, but as good as the original when compared to what else is out when it is launched, to make up what they lost and even get ahead.
Yes, I believe the Neuros II can be the "best for her and our use", but no I do not believe if you get a bad unit that it will suit your needs. Support has greatly declined in the last couple of months, and I imagine it can not be any better now it's discontinued.
Sorry for the long post, getting kind of disgusted with almost nothing to show for Neuros treating us like we own iPods. On a final note: I hope that the NIII surpasses exceptations and current owners get a great deal on it. As for those on the fast decaying fence: wait if you can, if not the iRiver was my second choice.
quote:
Originally posted by smlopp
At the outset, I would like to commend you for your forum and the time and effort to respond to the messages that are posted. That says a lot about your company as a whole.
Now to my Neuros II question.
I decided to purchase a MP3 player for my wife this year and it has not been a pleasant experience. I first purchased a Rio Karma, enough said, that has been sent back. After spending some more time researching products and features, my wife and I felt that Neuros II would be the best for her and our use. Then I discovered yesterday that the product has been discontinued. However, there are a few stores that have some available. I was about ready to purchase the model anyway to I read a couple of posts that concerned me with respect to the reason that the Neuros II was discontinued, i.e. hardware problems and other difficulties. Thus, my question is whether they were such problems and will the Company still be providing support for the Neuros II.
Thank you
smlopp
|
|
|
| Neuros Forums |
|
 |
|
|
|
