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| T O P I C R E V I E W |
| isaacjbs2(at)earthlink.net |
Posted - 11/08/2005 : 10:16:12 PM
Hello all. I got word back on my Neuros repairs, and now I want to pay for getting the work done. But I don't know how and tech support seems to be ignoring me.
I was just hoping that someone else who has had repairs done might be able to tell me where you went (on this site, maybe?) to pay for that work. We shouldn't be emailing our credit card numbers online as that's not secure, so I'm assuming that isn't the method they want. Or maybe those who have praised DI tech support can tell me how you were able to get such great service?
Thanks for any help. This delay is going to put me into yet another week of going without my Neuros, and all for something so trivial and pointless. It is, to say the least, very frustrating to be ignored so regularly, especially when others seem to have far better luck than I have.
Thanks again for any info. :-)
IsaacJ |
| 2 L A T E S T R E P L I E S (Newest First) |
| xjcherokeeluvr |
Posted - 11/15/2005 : 12:41:27 PM
I have just had my unit shipped back to me for power issues and have enjoyed the level of service that I received. A little history on my unit includes that I purchased my unit from a friend after he only owning it three months. He acquired it from eBay and had no time to use it. After owning it for a month, the unit began to freeze and would not turn off. I called support and spoke with Duke and he showed me tricks to reset it on my own and to unlock it (erasing NAND, etc.). I greatly appreciated his professionalism and level of skill.
About a month later, I decided to take my Neuros I unit on a 10 day vacation. During that time, the unit would state that it was charging while it was not plugged into the AC Charger. The battery meter would also flucuate from charged to half charge to no charge to full charge again in a matter of minutes. After the trip, I called support and spoke with Duke again and he diagnosed it to being the Power jack and possibly the battery and that I should ship it in for support.
After about a few weeks of being in for service, I received an email stating that the unit was being returned to me fully serviced. When I called to inquire on what was wrong with the unit, (yet again by possible coincidence) I was able to speak with Duke and he stated that he had replaced the Battery in the Backpack, fixed the Power jack, and had formatted the Hard Drive per my instructions; thus placing the unit back into original factory settings.
Yet again, I was extremely impressed with the level of customer service that I have received. This is the type of services that would possible make me a guaranteed repeat customer (Oh Yeah, the product qualities/features are some of the best that I have found as well). I have and would recommend this MP3 player/unit to all of my friends and to anyone who would be interested in purchasing something like this.
Thank you again.
xjcherokeeluvr |
| isaacjbs2(at)earthlink.net |
Posted - 11/11/2005 : 01:58:18 AM
If anyone reads this thread, I wanted to let them know that after 8 attempts to deal with tech support, I finally contacted Joe Born himself. My Neuros 1 went out the very next day. Today I will find out if it is actually fixed or not. (Fingers crossed!) I sure hope this is over with.
Thanks to anyone that stopped to read my request.
IsaacJ |
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