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str8up4ya
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Posted - 04/19/2004 :  6:58:45 PM  Show Profile  Click to see str8up4ya's MSN Messenger address
I just got my neuros today. I installed the software, then connected the device. It says that I need to connect my neuros to get Serial Number. Well, the device is connected, I can see the unit on windows explorer. Still, it does not connect, and I can't get further than the get serial number screen.

I am using windows 2000 professional.

Any ideas?

Edited by - str8up4ya on 04/19/2004 10:51:42 PM

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Cool4u2view
Neuros Audio Team
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Posted - 04/19/2004 :  11:43:57 PM  Show Profile  Visit Cool4u2view's Homepage  Send Cool4u2view an AOL message  Click to see Cool4u2view's MSN Messenger address  Send Cool4u2view a Yahoo! Message
You can see it in windows explorer, yes, but can you access it in explorer?

-Jeff

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str8up4ya
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Posted - 04/19/2004 :  11:52:08 PM  Show Profile  Click to see str8up4ya's MSN Messenger address
I can access it in windows explorer, yes. I can open the serial number and version docs, as well as the backpack sn, and the recycled folder.

The NSM, however, insists the device is not conected.

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Cool4u2view
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Posted - 04/20/2004 :  12:36:30 AM  Show Profile  Visit Cool4u2view's Homepage  Send Cool4u2view an AOL message  Click to see Cool4u2view's MSN Messenger address  Send Cool4u2view a Yahoo! Message
Do you have the latest version of NSM?

-Jeff

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str8up4ya
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Posted - 04/20/2004 :  12:56:19 AM  Show Profile  Click to see str8up4ya's MSN Messenger address
I downloaded the latest version, and that took care of it. Many thanks! I appreciate it. Now, time to load this bad boy up and take it for a spin.

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boetain
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Posted - 04/08/2006 :  03:30:21 AM  Show Profile
I am also unable to get the serial number. I downloaded the NSM and then the update as no software shipped with my player. What to do now?

Thanks!

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