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herethere
Likes to Post
12 Posts |
 Posted - 08/29/2005 : 7:52:52 PM
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Edited by - herethere on 05/07/2006 6:57:40 PM
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JoeBorn
Neuros Audio Team
Administrator
801 Posts |
Posted - 09/02/2005 : 10:31:08 PM
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Well, I can promise you that you did not flush $600 down the toilet.
In fact, we have discontinued the product you bought, but there's no excuse for the lack of communication on our part. We'll get you that refund, I can promise you that.
I really do appoligize, as has been discussed on the forums elsewhere, this has occasionally happened, but we have increased customer service personel in response, but obviously this didn't help you for some reason, and I really do appoligize.
I'll follow up on this myself and make sure we follow through this time.
jborn (at) neurosaudio.com |
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herethere
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12 Posts |
Posted - 09/03/2005 : 04:17:41 AM
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Edited by - herethere on 05/07/2006 6:58:09 PM |
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herethere
Likes to Post
12 Posts |
Posted - 09/20/2005 : 6:57:21 PM
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Edited by - herethere on 05/07/2006 6:58:43 PM |
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herethere
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12 Posts |
Posted - 10/09/2005 : 6:49:00 PM
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Edited by - herethere on 05/07/2006 6:59:09 PM |
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herethere
Likes to Post
12 Posts |
Posted - 11/01/2005 : 5:28:47 PM
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Edited by - herethere on 05/07/2006 6:59:30 PM |
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JoeBorn
Neuros Audio Team
Administrator
801 Posts |
Posted - 11/01/2005 : 6:36:02 PM
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Sorry, I vow to you that this will be addressed tomorrow. I've obviously blown it myself and I won't make excuses, but I am sorry that I've dropped the ball too.
jborn (at) neurosaudio.com |
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TARTZ
Neuros Audio Team
Administrator
200 Posts |
Posted - 11/02/2005 : 10:26:04 AM
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Please contact us at support@neurosaudio.com and we will take care of you. We are sorry that you have had issues with one of our dealers and will make it up to you. Please provide us with your name, address and order information.
Sincerely,
Tim
Neuros Technology
Neuros Customer Support |
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TARTZ
Neuros Audio Team
Administrator
200 Posts |
Posted - 11/04/2005 : 4:59:41 PM
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Thanks for the email with all your info. We have been given assurances from American Techpushers that you will be credited promptly. I will be following up with him to make sure this is resolved in an timely manner.
Again we apologize for the confusion and delay.
Sincerely,
Tim Artz
Neuros Ops
Neuros Customer Support |
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herethere
Likes to Post
12 Posts |
Posted - 03/21/2006 : 6:25:36 PM
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Edited by - herethere on 05/07/2006 7:00:04 PM |
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JoeBorn
Neuros Audio Team
Administrator
801 Posts |
Posted - 03/24/2006 : 10:34:51 PM
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Unbelievable! I don't know what our problem is here. If we don't have this resolved next week, I'll write you a check personally.
I really am deeply, horribly sorry about this. I got several folks involved in this months ago and I really though it had been taken care of. Now I don't know what to think.
Joe
jborn (at) neurosaudio.com |
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American Techpusher
Posting Mania
604 Posts |
Posted - 03/25/2006 : 02:33:48 AM
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For the record:
This is a matter between the complainant and American Techpushers. Neurosaudio has met their obligations regarding this matter.
Keith Ashwood
American Techpushers
www.americantechpushers.com |
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JoeBorn
Neuros Audio Team
Administrator
801 Posts |
Posted - 03/28/2006 : 4:40:44 PM
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Keith, I obviously don't know the details of this issue or just what's going on, but I got involved because it seems like we're not communicating with him. When he says that he's received no communication from any of us, it's concerning. Especially after Tim's comment above implies that we're going to take care of it.
quote:
Originally posted by American Techpusher
For the record:
This is a matter between the complainant and American Techpushers. Neurosaudio has met their obligations regarding this matter.
Keith Ashwood
American Techpushers
www.americantechpushers.com
jborn (at) neurosaudio.com |
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herethere
Likes to Post
12 Posts |
Posted - 03/29/2006 : 3:23:11 PM
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Edited by - herethere on 05/07/2006 7:00:32 PM |
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rlovvo
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23 Posts |
Posted - 03/29/2006 : 3:35:31 PM
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As a future posible customer of American Techpushers, I'd like to see how all this turns out as well.  |
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JoeBorn
Neuros Audio Team
Administrator
801 Posts |
Posted - 03/30/2006 : 12:04:31 PM
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Herethere:
Have you received communications from Keith? He says he's sent multiple messages to you, but maybe you haven't received them.
I should make it clear here, that Keith (Americantechpushers.com) is a very conscientious re-seller. He's had virtually no dissatisfied customers, and this is really an anomaly. I continue to feel very comfortable endorsing Keith, as he has a long track record of taking care of customers.
Of course, my goal is to have *no* dissatisfied customers (I take this stuff very personally).
Anyway, herethere, If you haven't received messages from Keith, let's start there.
jborn (at) neurosaudio.com |
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herethere
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12 Posts |
Posted - 03/30/2006 : 9:58:37 PM
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Edited by - herethere on 05/07/2006 7:06:25 PM |
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JoeBorn
Neuros Audio Team
Administrator
801 Posts |
Posted - 04/06/2006 : 2:40:06 PM
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Keith suspected that you were not getting his emails. Can you please send me an email, I'll forward you what he forwarded me?
jborn at neurostechnology... is my email address, thanks.
jborn (at) neurosaudio.com |
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herethere
Likes to Post
12 Posts |
Posted - 04/07/2006 : 8:33:44 PM
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Edited by - herethere on 05/07/2006 7:07:32 PM |
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herethere
Likes to Post
12 Posts |
Posted - 04/14/2006 : 08:23:44 AM
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Edited by - herethere on 05/07/2006 7:08:05 PM |
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mriswithe(at)hotmail.com
Just Posting
9 Posts |
Posted - 04/20/2006 : 6:49:25 PM
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Just to let ya know that I bought a neuros from American Techpushers a good while ago, and I was nothing but pleased with the product and the service from both Techpushers AND neuros, all I can hope for is that there was some odd junk mail filter at fault here because I enjoyed doing business with everyone involved. I hope your problems are resolved herethere, and I wish you could have enjoyed your neruos =/ they dont play video but no other MP3 player has impressed me as much as my neuros that is a good few years old.
Mriswithe |
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Problems: an internation order
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