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Title: I Can't Retrieve Serial Number on HD20Gig Unit Post by: str8up4ya on April 19, 2004, 06:58:45 PM I just got my neuros today. I installed the software, then connected the device. It says that I need to connect my neuros to get Serial Number. Well, the device is connected, I can see the unit on windows explorer. Still, it does not connect, and I can't get further than the get serial number screen.
I am using windows 2000 professional. Any ideas? Title: Re: I Can't Retrieve Serial Number on HD20Gig Unit Post by: Cool4u2view on April 19, 2004, 11:43:57 PM You can see it in windows explorer, yes, but can you access it in explorer?
-Jeff Title: Re: I Can't Retrieve Serial Number on HD20Gig Unit Post by: str8up4ya on April 19, 2004, 11:52:08 PM I can access it in windows explorer, yes. I can open the serial number and version docs, as well as the backpack sn, and the recycled folder.
The NSM, however, insists the device is not conected. Title: Re: I Can't Retrieve Serial Number on HD20Gig Unit Post by: Cool4u2view on April 20, 2004, 12:36:30 AM Do you have the latest version of NSM?
-Jeff Title: Re: I Can't Retrieve Serial Number on HD20Gig Unit Post by: str8up4ya on April 20, 2004, 12:56:19 AM I downloaded the latest version, and that took care of it. Many thanks! I appreciate it. Now, time to load this bad boy up and take it for a spin.
Title: Re: I Can't Retrieve Serial Number on HD20Gig Unit Post by: boetain on April 08, 2006, 03:30:21 AM I am also unable to get the serial number. I downloaded the NSM and then the update as no software shipped with my player. What to do now?
Thanks! |