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Title: Excellent product-Excellent support Post by: Ex-Navy on March 23, 2006, 09:33:30 PM I am fairly new to Neuros product line but I must say, in the 20+
years I have been an engineer, I am completely impressed with Neuros products and their support. To merely post problems here is an understatement in excellent product service. Well done to all at Neuros!!!! Ex-Navy Title: Re: Excellent product-Excellent support Post by: I Was Teenage Hand Model on March 24, 2006, 09:24:24 AM Thank you for your kind words. We try to stay on top of everything and offer the best support possible. We must also thank you and all other active people in the forum. In here, the support also comes from active and knowledgeable members like you.
Thank you, again, for all of your assistance. We will continue to try to bring new products offer great support. Title: Re: Excellent product-Excellent support Post by: duke Neuros on April 03, 2006, 05:16:42 PM Thank you very much Ex-Navy, we always try to troubleshoot and help out as much as we can, but it's really because of people like you helping out our other members. We really appreciate all help we get.
We would like thank all the active people in our forums. Having supportive members is a blessing. Thanks guys, duke Neuros Title: Re: Excellent product-Excellent support Post by: pongo on April 04, 2006, 03:01:51 AM Unfortunately, my experience has not been so good.
I have had problems with the product & no response to either my emails, or posting on this forum. Whilst the quality of the recordings is good, the problem with white banding, that can be minimised by turning the jacks, but not eliminated, is also an issue. I really wanted to whole heartedly recommend this product, but can't do that right now. Title: Re: Excellent product-Excellent support Post by: I Was Teenage Hand Model on April 04, 2006, 11:15:29 AM Hi Chris,
We do our best to answer all E-Mails in a timely manner. If your E-Mail was incorrectly sorted or lost, send it again and we can hurry up and get to the bottom of this. Also, it looks like your E-Mail address is hosted in the UK. If the unit was purchased outside the US and has a hardware issue, you will need to obtain a replacement from the vendor. Though, we can help troubleshoot here. Title: Re: Excellent product-Excellent support Post by: Ex-Navy on April 04, 2006, 10:20:21 PM Chris,
This problem you speak of, white banding happened with my first of 13 recorders. Your AV cables or the PCB connectors are faulty. Have you asked for a replacement set of cables??? quote: Ex-Navy Title: Re: Excellent product-Excellent support Post by: pongo on April 05, 2006, 01:02:06 PM OK. I will resend my email concerning support for Sony 2gb Hi-speed pro duo cards.
Ex-Navy, Is the white banding problem completed eliminated with the new board/cables. I am not sure I can face 13 replacement cycles. Thanks, Chris Title: Re: Excellent product-Excellent support Post by: Hookset on April 05, 2006, 01:13:52 PM Chris,
I think Ex-Navy was saying that the first unit had the problem and the rest were okay. I could be wrong but thats how i read it. Hope ypu get the problem fixed quickly. JB Title: Re: Excellent product-Excellent support Post by: Ex-Navy on April 05, 2006, 06:00:21 PM I own 13 recorders.
My first purchase had the same problem as yours. I replaced the cables once with the first R2 only. The other 12 work excellent and I have not had this problem as the first. quote: Ex-Navy |