Neuros Technology Forums

quote:Originally posted by JEFFH

quote:Originally posted by ctphi003

So Neuros is saying that if we don't have the box, from 6 months ago, that we can't upgrade our unit?  Will it have different cables, connectors, power connector?
Come on, this is getting ridiculous.  I want to upgrade, but if I have to jump through hoops to get it, I'd rather just return the unit.

Lets see The 442 is going to have to be damage free and in the original Retail box with everything that came with it inorder for Neuros to accept it as a Return.
This is pretty standard industry practice if you wish to return a item for refund.
So How is this any different than what is required for the upgrade offer that you feel there are extra hoops to jump thru?

The issue is the fact that the return conditions were made known nearly five months after the Woot sale. No mention was made at that time to keep the original packaging, etc for upgrades when the units were sold through Woot back in September of 2005.
 
Had customers been advised to keep the original packaging and all enclosed items when they first purchased their units so they would be eligible for a refund, it would have been a different matter.

To be perfectly honest, I'm left with the impression that Neuros is trying to limit the number of discounted exchanges they will have to make by setting return / refund conditions months after the 442s were sold, relying on the fact that some customers may not have kept the original packaging handy after several months.

Lastly, standard industry practice should be common knowleged to those that are in that particular industry. Assuming that not all Neuros customers are in the electronics retail industry, I don't see how knowledge of a "standard industry practice" should apply in this case.

Sounds like a great upgrade offer. I feel much better knowing that the return policy will be extended.

I have a few questions.

What will need to go back for the upgrade? Just the unit itself, or everything that came in the original box? I ask because some companies tell customers to just send back the actual unit during product exchanges as opposed to all cables, etc.

One more silly question. I noticed amongst the early forum posts that several users mentioned the flimsy rubber plug cover had fallen off of their units. Would something this trivial affect the upgrade or full refund? I would imagine not, but had to ask. []