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This e-mail was sent to "support@neurosaudio.com" on 12/02/'06 and on 06/04/'06. I didn't receive an answer yet...
6 months ago I purchased a "Commodore PMC". This device is identical to the Neuros 422, but it has a smaller HD (30Gb) and it has the inscription and logo of Commodore.
The first day I wasn't satisfied because there was no 'shuffle'-function. So I started searching the web and discoverred that my PMC actually was a Neuros product. I downloaded the upgrade from your website and ever since I am a satisfied customer.
Untill today! I charged my PMC and I decided to load some new files. At the time all files were loaded my PMC shutted down and I can't start it again... The reset-button doesn't help this time. I tried charging it again, but the LED doesn't light. I tried the reset-button in combination with charging, but still nothing. I fear the worst! Do you have other ideas?
While reading the faq's and forum, trying to find a solution, I discovered that some little issues as skipping the end of the song are harware problems. I read aswell that people could return there Neuros to get a processor upgrade...
Would it be possible for me to ship my PMC and get it fixed and upgraded? I see two problems: I live in Belgium and I guess you're in the US (is it worthed shipping?). I bought a Commodore and not really a Neuros...
Could we come to an agreement? I'm preparred to pay for the reparation and upgrade, but it can't cost more than a new device.
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