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kronin
Posting Mania
1144 Posts |
 Posted - 04/13/2004 : 11:10:52 PM
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quote:
Originally posted by waterbrother
OK Kathryn:
So sue me for liking my Neuros so much and wishing that I had it back. Yes, the upgrade offer is unique. However, the offer was promised on these forums. In my case, I bought on the basis of that promise (and, of course, on the features and quality of the Neuros, as well as the support and history of great service portrayed on these forums). You and Joe should have known that the demand for the upgrade would be great and devoted sufficient resources to sustain a speedy turn-around. I now recognize that this is water over the dam and that nothing can be done to expedite the process underway. What I suppose I would like, is an apology. It is unreasonable to expect your customers to wait four weeks for return of the product they enjoy using so much. An acknowledgement of your oversight and perhaps a token premium would be appreciated.
Thanks,
Ed
Ed,
Why is it unreasonable for DI to expect you to wait 4 weeks when they told you before you sent it in that it'd take 4 weeks? If I'm told I should expect a refund in 4-6 weeks, do I have a right to get mad if I don't have it back before 4 weeks? Not at all. |
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webkid
Posting Mania
1590 Posts |
Posted - 04/14/2004 : 03:18:26 AM
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quote:
Originally posted by waterbrother
An acknowledgement of your oversight and perhaps a token premium would be appreciated.
You know, it almost sounds as if what your're really interested in here are some freebies. This is at least the second time you've brought up some sort of "compensation" for all the horrible trauma DI has apparently caused you.
If you're not a satisfied customer, duly noted. There are lots of us who are, enough that the company doesn't have to give you (as you say) a premium. |
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waterbrother
Likes to Post
21 Posts |
Posted - 04/14/2004 : 08:13:12 AM
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quote:
Ed,
Why is it unreasonable for DI to expect you to wait 4 weeks when they told you before you sent it in that it'd take 4 weeks? If I'm told I should expect a refund in 4-6 weeks, do I have a right to get mad if I don't have it back before 4 weeks? Not at all.
Chris:
Just to be clear. A turn around time for upgrading was not mentioned prior to the actual beginning of the program. If it had been posted at the time I purchased, I really don't know if I would have gone with the Neuros or not. I truly believed that the 3-4 weeks mentioned in the upgrade order process was an "outside" parameter. But you live and learn. I don't want anyone to get the idea that I am scrounging for freebees. My interest, as a business person, is to provide input to the DI folks. Surely there are a large number of other folks out there who are as frustrated (yes, I am frustrated - I want my Neuros back - 128MB on my Nomad II is not cutting it.) and would be appeased by a little "tshatchkie". I have a marketing background and know that customers will forgive and forget an awful lot when given something for nothing. "Oh, my children suffered through food poisoning from your product, but Toasty Oats still are the greatest 'cause you sent them each free decoder rings!"
Make no mistake about this. I am still very happy with my decision to purchase the Neuros. Its performance and features are what make me anxious to have it back. The service and customer care levels for DI are still excellent in my estimation. I just thought my comments would be viewed as constructive criticism from an effected customer. (Frankly, I also hoped that as a squeaky wheel - I might get the process greased to get my unit finished and returned.)
Finally, I can't wait to use my newly acquired Shure E3's on my Neuros. They make the music sound like it's coming from your thoughts. BTW these are strongly recommended by me to all Neuros users who feel they can plunk down $146.50 to MicrophoneSolutions.com (thanks to Flavio - for matching an Ebay store price), including 2nd day shipping. Great price because Shure discourages discounting the $179.00 price.
There Webkid, I hope that you are satisfied that I am neither a rabblerouser or a jerk (I do not type expletives - but I speak them regularly). And direct from the sixties...
I wish you peace and love,
Ed |
Edited by - waterbrother on 04/14/2004 08:15:06 AM |
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enry
Posting is for Closers
51 Posts |
Posted - 04/14/2004 : 09:21:26 AM
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| At least I know I'm not the only one waiting. I can wait a bit longer, but it will get more important if Howard Stern gets taken off the air(!). |
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AreBee
Posting is for Closers
33 Posts |
Posted - 04/14/2004 : 10:50:35 AM
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I want to make it clear that i'm not angry or anything that it's taking longer than expected. But I clearly read that it would take three to four weeks and not four to six weeks as stated in this forum.
As of yesterday the order form still said four weeks for delivery. That said, i'm happy to report that after I sent my question in to technical support the unit shipped the next day. So my turnaround will be about five weeks when I get the unit back. Not too much off the mark. It's just been so hard to live without this thing. My car is just not the same without it. |
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kborn(at)neurosaudio.com
Neuros Team
Moderator
1520 Posts |
Posted - 04/14/2004 : 2:28:02 PM
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And for the record, I really do wish that if it says 4 weeks, that we turn it around in 4 weeks or less.
The larger problem is that it's hard to do "process improvement" on a one-time thing. If in general, things were too slow and the customers were dis-pleased, we would examine the process. In this case, it was a mistake of them turning around units at the top of the pile, not in the order they were received. Now they know, but it slowed things down for some people.
Again, if it's been over 4.5 weeks, and you are concerned, you are welcome to give us a call and we'll see what the status is.
Kathryn
Neuros Support |
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andywilson(at)canada.com
Just Posting
2 Posts |
Posted - 04/14/2004 : 2:51:44 PM
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| i just wish the status of the order changed on mine.... processing doesn't tell me anything... i know they have it ... i hate being without it |
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Third Rail Design Lab
Posting Mania
294 Posts |
Posted - 04/14/2004 : 3:44:45 PM
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Happy Customer, present and accounted for.
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Lou Erickson
Posting Mania
528 Posts |
Posted - 04/14/2004 : 6:27:35 PM
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Wow! Here I've been heads down with other things in life, and not paying attnention, and they go and start shipping USB 2.0 without warning.
I'd have been a little unhappy had missed the ability to upgrade. I've had mine long enough to nearly be out of warranty now, even.
I've just gotten my Neuros back from service for a bad DC jack, and now I get to send it in again. It's been swell having it back, but I can live for a while without it. I may wait a week or three to let the current rush die off, particularly since I have no USB2.0 machines.
And then I may order a gigantic disc drive. =) Whee!
I'm very happy. Thanks so much, DI!
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AreBee
Posting is for Closers
33 Posts |
Posted - 04/15/2004 : 2:43:14 PM
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WOW! Got the unit today. Very very fast. The new features are nice too. Picking up where you left off is the most immportant. Browsing is great too. USB2 is the only way to go!  |
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AreBee
Posting is for Closers
33 Posts |
Posted - 04/15/2004 : 2:56:59 PM
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| Just one more post before I get to deciding which albums to re-download to the Neuros. After all was said and done, Neuros came through for me. Total turnaround was just over four weeks. They looked at my headphone jack problem and it looks like they replaced the whole "brain" just to address that problem. USB2 is like night and day. It looks like an album every few seconds speed. So I'm happy and happy to stick with this group of Neuros people. The community is just as important to me as the unit. So a big thank-you to the people at the company for staying the course and keeping the whole open source MP3 player thing alive! |
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Ghostrider
Posting is for Closers
38 Posts |
Posted - 04/15/2004 : 2:59:26 PM
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| happy camper here to love my neuros 2.0 took 4 week but it was worth wait sound is perfect just happy to have it back. |
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NC-17
Posting Profoundly
208 Posts |
Posted - 04/16/2004 : 03:40:57 AM
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omfg this rulz0r5!!!!!1112 hahah w0w thx D|!!!oneone ... it soooo f4st w00t!
English: Great job; USB2.0 is wonderful, thanks.
Alternative, compressed form: |
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subatomic
Posting is for Closers
35 Posts |
Posted - 04/19/2004 : 1:17:24 PM
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too bad they can't send it to us, let us do the transfer, then we'll send ours back...
that way we'd have 0 time without our music. :)
http://www.subatomicglue.com |
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squarooticus
Likes to Post
12 Posts |
Posted - 04/20/2004 : 11:53:41 AM
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| I just sent mine in this morning. It should arrive there on Monday. I'm already agonizing over how I'm going to live without this thing for 4+ weeks... I'm happy I'll have USB 2.0 support once I get it back, but in the meantime it will be very difficult, especially in the car when there's just crap on the radio. |
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kborn(at)neurosaudio.com
Neuros Team
Moderator
1520 Posts |
Posted - 04/20/2004 : 3:31:59 PM
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We looked into what was causing the delays, and there was a glitch. For those of you considering it, you may want to wait a week or two, eventually, it won't take 4 weeks, but not today...
K
Neuros Support |
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Grumpy
Just Posting
4 Posts |
Posted - 04/20/2004 : 4:35:47 PM
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| Hey all, this is to the lucky few who have received back their new 2.0. Besides it being faster, what else have they changed. Please oh please tell me you can search by artist then album now. Also how is the MiFi working? Does it still allow you to pump up the signal to the stereo? Thanks all in advance. |
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kronin
Posting Mania
1144 Posts |
Posted - 04/20/2004 : 5:19:33 PM
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quote:
Originally posted by Grumpy
Hey all, this is to the lucky few who have received back their new 2.0. Besides it being faster, what else have they changed. Please oh please tell me you can search by artist then album now. Also how is the MiFi working? Does it still allow you to pump up the signal to the stereo? Thanks all in advance.
These changes are irrespective of the USB 2 upgrade. The current firmware available on the updates page, 2.13, provides the MyFi Gain adjustment in an XI menu (no key combos anymore). Artist-Album is in 2.14, which is currently being internally tested. Kathryn has posted elsewhere that she thinks it'll be posted to web beta soon.
The only thing the USB 2 upgrade provides is faster transfer speeds of your music to/from your computer, and conversely faster synchronizations. The USB 2 jack is on the backpack, not the main unit, so your main unit remains the same. |
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AreBee
Posting is for Closers
33 Posts |
Posted - 04/24/2004 : 12:47:35 PM
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| Just wanted to add that not only is the USB2 lightning fast, but the whole link-up and un-linking of the connection is speeded up. I don't know about anybody else, but with USB1 it took a while for Sync Manager to respond to the cable connection and disconnect. Now it's all very very fast. Niiiice!! |
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RADAggie
Just Posting
6 Posts |
Posted - 04/26/2004 : 8:31:56 PM
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I just wanted to add my 2 cents as a satisfied customer. My Neuros has not made it back to me yet, but I have never dealt with a company that had this kind of customer service. I seriously doubt if Apple gives iPod users the ability to upgrade without buying an entire unit. Forget the upgrades, I don't know of any hardware company that issues frequent firmware updates without a paid, monthly subscription! The Neuros' support makes it truly a unique product. Thanks!
RADAggie |
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Topic |
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The Official USB 2.0 Gamma Thread
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