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TV Casualty
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11 Posts |
 Posted - 04/03/2004 : 12:36:52 PM
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quote:
Originally posted by kronin
quote:
Originally posted by TV Casualty
I forgot to mention that I have seen other problems in addition to USB 2.0 connectivity:
1. I only have Ogg files, and with this unit, some of the songs skip (like listening to a skipping CD) in various places
2. The unit froze yesterday when I pressed play on one of my playlists (I had to press the up direction and play at the same time to reset)
3. One of my playlists starts playing the 2nd song in the list (it is completely skipping the first song)
...
TV
What quality are you encoding your ogg files at? I have both q5 and q6 oggs on my USB 2 unit with firmware 2.13 with no noticable skips or freezes.
After upgrading the firmware to 2.13, at least on the first song I noticed skips, the skips have disappeared! I'll have to check my others songs that exhibited the skips, but at least this is a good sign!  |
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TBone
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124 Posts |
Posted - 04/06/2004 : 09:53:57 AM
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I'm officially jealous of you folks who got your units back in less than 2 weeks. I wanna my neuros!
-- OVER the underpass! UNDER the overpass! Around the FUTURE and BEYOND REPAIR!! |
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NC-17
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208 Posts |
Posted - 04/06/2004 : 2:30:31 PM
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| I'm jealous too! Me wants my preccccioousss >=] It'd have been 2 weeks for me Thursday this week. Unfortunately I'm leaving the country a week on Wednesday so I might have to do without my precious until late July if it's not done by next Monday/Tuesday morning =((. It took 14 hours for UPS to ship mine 15 miles away to DI hehe :) Anyway, I'm sure they have been bombarded with many more units recently so things may be slowing down. Keep up the good work DI! |
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Ghostrider
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38 Posts |
Posted - 04/06/2004 : 3:53:47 PM
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| i sent mine in on the 3/18/04 and still have not recived it yet what is taking so long |
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NC-17
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208 Posts |
Posted - 04/06/2004 : 4:04:37 PM
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| Well, they did say 3-4 weeks, so we still have time to wait until that limit is over. It's not really taking so long, they just have lots to get through and they are taking care to make sure the units are in good shape before sending them back. Patience, grasshopper, I too find it difficult to go without my daily Neuros fix - but think of the benefit for the wait! :D |
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ian
Posting is for Closers
90 Posts |
Posted - 04/07/2004 : 12:02:52 AM
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This is why I'm glad I waited a month or so before I'm going to send mine in, get the rush over first, then get mine back in no time at all (or so the plan goes).
That and the fact that I need my Neruos for a trip to Atlanta next week for the FIRST Robotics Championships, if anyone knows what I'm talking about. |
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rudolph
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25 Posts |
Posted - 04/07/2004 : 1:13:23 PM
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quote:
Originally posted by ian
This is why I'm glad I waited a month or so before I'm going to send mine in, get the rush over first, then get mine back in no time at all (or so the plan goes).
That and the fact that I need my Neruos for a trip to Atlanta next week for the FIRST Robotics Championships, if anyone knows what I'm talking about.
Ah yes, I was on the FIRST Robotics team at my schoool two years ago when I was still in Highschool. During the competition our robot was tied for 1st place then near the end, a gear got worn out and our robot could only move in circles ... so we ended up 22nd |
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ian
Posting is for Closers
90 Posts |
Posted - 04/08/2004 : 1:11:49 PM
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quote:
Originally posted by rudolph
Ah yes, I was on the FIRST Robotics team at my schoool two years ago when I was still in Highschool. During the competition our robot was tied for 1st place then near the end, a gear got worn out and our robot could only move in circles ... so we ended up 22nd
We've had an eventful year, with team politics and what :-\. Still did manage to be finalist (we lost the last round of the competition) at SBPLI (my local competition, on Long Island), even though our robot didn't do much except drive back and forth...
I realized though, that for Atlanta, I'm going to need something to keep me entertained while I wait for my entire team to get through security checkpoints and such, so I'm holding on to my Neuros till I get back. Hopefully when I send my Neuros in, it'll come back within two or three weeks, just in time for my birthday... :p |
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TheErk
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14 Posts |
Posted - 04/08/2004 : 1:54:08 PM
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Been playing around with Beta Firmware 2.13. Seems to work a LOT better than the last one. I had a couple of weird crashes right after receiving my Neuros back from the USB2 upgrade (it had 2.12), but those seem to have disappeared now. Good work folks!
--TheErk |
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rramsey(at)dracovolans.com
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45 Posts |
Posted - 04/11/2004 : 8:00:07 PM
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quote:
Originally posted by Cool4u2view
rramsey, the bundle and the 128MB version have always had 128MB. The "brains" as you say in the HD version (not bundle) has 64MB. Buying a 128MB Neuros, a car adapter, and a 20GB backpack has always been equivalent to a bundle (maybe not always in price though).
-Jeff
Jeff,
Took awhile to find the quotes from JoeBorn, but I know now I didn't have a faulty memory.
http://www.neurosaudio.com/community/forum/topic.asp?TOPIC_ID=43&SearchTerms;=difference,backpack
In this thread, discussing the memory differences between buying a bundle (128 megs of memory) and buying a flash unit and a hard drive (64 megs)
Joe Born said:
"we're not putting 128 megs on the main player when shipped with a HD unit, since our initial feedback is that very few folks will be interested in this functionality. We do intend to support that down the road."
Later:
" The flash unit is exactly the same as the 20GB unit except for memory."
This is also in the faq:
http://www.neurosaudio.com/support/NeurosProductsfaq.asp#a3
The Neuros product store also has the 20 gig backpack model listed with 64 megs of memory:
http://www.neurosaudio.com/store/product.asp?catalog%5Fname=DigitalInnovationsCatalog&category;%5Fname=Neuros+Players&product;%5Fid=4010201
Could someone from Neuros confirm/clarify that this is no longer the case, that if I buy a 128 meg neuros and a 40 gig usb 2.0 backback that this is the equivalent of buying a bundle? Since the 128 meg units are sold out at the moment, what are the chances of seeing them upgraded to 256 soon?
insert funny sig here |
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Cool4u2view
Neuros Audio Team
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3397 Posts |
Posted - 04/11/2004 : 9:51:37 PM
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Those quotes are basically what I said myself...
In your earlier post you were mixing up the bundle and the HD unit
Neuros Bundle = 128MB Neuros (and everything included with it.) Plus a hard drive backpack and a car adapter.
Neuros HD unit = 64MB Neuros face with HD backpack in one box
So if you were to buy a bundle you get three items in the box. A Neuros box containing a 128MB Neuros exactly the same as if you bought it by itself, you get another box or envelope containing the HD backpack, and also a car adapter.
This means that a bundle is simply a 128MB plus car adapter and any HD backpack of your choice. I hope that clears it up.
As for 256MB... when the Neuros gets back in stock it will probably still be 128MB at least for a while.
-Jeff |
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squarooticus
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12 Posts |
Posted - 04/12/2004 : 2:44:47 PM
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So, I had to replace the hard drive in my Neuros as a result of dropping it on a concrete floor; as a result, I figured I'd put in a much larger drive (80 GB) as long as I was going to have to buy a new drive anyway.
Question: can I still get the USB 2.0 upgrade for free? (I bought mine back in June or July of 2003.) Since I replaced it with a larger drive, I just want to make sure that (a) the DI people aren't going to get pissy and (b) that I'm going to get the same drive back. I'm perfectly willing to put the now-defunct drive back in the unit before sending it in, but I figure DI is going to want a working drive in order to test the unit.
(Personally, I'd much rather they just sent me an empty USB 2.0 backpack and take a CC # to give me incentive to send back the unused USB 1.0 backpack, and I'll transfer the drive and battery myself; but it sounds like they don't want to do this.)
Cheers,
Kyle |
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Cool4u2view
Neuros Audio Team
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3397 Posts |
Posted - 04/12/2004 : 2:51:45 PM
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You can email support about the upgrade question (sending it in) since your drive assuming you are using the latest firmware should work if moved from USB 1.1 to USB 2.0 without any problems.
-Jeff |
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AreBee
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33 Posts |
Posted - 04/13/2004 : 12:55:52 PM
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| Neuros received my order four weeks ago. It's not ready yet. All they said was soon. Be prepared for a longer than four week wait. |
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waterbrother
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21 Posts |
Posted - 04/13/2004 : 3:38:40 PM
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quote:
Originally posted by AreBee
Neuros received my order four weeks ago. It's not ready yet. All they said was soon. Be prepared for a longer than four week wait.
Yes RB there seems to be a bit of a bottle neck here. What's worse is that Customer Service doesn't seem to have a handle on the process. They tell me that the upgrades are handled elsewhere and that they are unable to give me an estimate of how much longer it will be until I get my Neuros back. The way this upgrade process is going is not a good thing for Neuros' customer relations, which has been great up to now. They are taking happy customers and giving them a reason to complain.
Good luck to all of us,
Ed
PS - Neuros folks - please respond to this thread. |
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kborn(at)neurosaudio.com
Neuros Team
Moderator
1520 Posts |
Posted - 04/13/2004 : 5:41:23 PM
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There might be a slight delay, but not much. Some of the problem is that people heard about other people having a shorter turnaround time than 4 weeks, and sent theirs in. We have a lot of calls from people after 2 weeks, asking about their upgrade.
As for not knowing the exact status, remember that hardware upgrades are relatively unprescedented in technology. Call Apple and ask if they'll upgrade your iPod hardware from a year ago, and convert it to the mini model for a nominal fee, and see what they say.
This hardware upgrade is a one-time thing, and not worth the time or expense to set up an entire tracking system between our shipping partner and ourselves.
So please have a little patience, I know there is NO lockup and they are moving along and shipping out units every day.
Kathryn
Neuros Support |
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TheErk
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14 Posts |
Posted - 04/13/2004 : 7:44:15 PM
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I'll be the first to apologize for saying that I got mine back in two weeks. Sorry folks if this made you think that would be the norm. They did say "4 to 6 weeks" on the initial offer. I just got lucky I guess.
--TheErk |
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ian
Posting is for Closers
90 Posts |
Posted - 04/13/2004 : 9:42:52 PM
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Remember, if everyone sends it in at once, it'll create a backup, as only so many can be upgraded at once.
I think what happened is most people said "oh, I'll wait a few weeks, the bulk of repairs will be over then." Problem is, everyone, save a few, said that, so the bulk hit a few weeks later, and those who sent in early got theirs back fast, now it's taking longer.
I've yet to send mine back, but I think I will next Monday, after I get back from my trip. I just hope that the bulk of the upgrades are done, so mine flies right through, but if I have to wait, they did say 4 to 6 weeks, so I can't complain too much. |
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waterbrother
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Posted - 04/13/2004 : 10:16:52 PM
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quote:
Originally posted by kborn(at)neurosaudio.com
There might be a slight delay, but not much. Some of the problem is that people heard about other people having a shorter turnaround time than 4 weeks, and sent theirs in. We have a lot of calls from people after 2 weeks, asking about their upgrade.
As for not knowing the exact status, remember that hardware upgrades are relatively unprescedented in technology. Call Apple and ask if they'll upgrade your iPod hardware from a year ago, and convert it to the mini model for a nominal fee, and see what they say.
This hardware upgrade is a one-time thing, and not worth the time or expense to set up an entire tracking system between our shipping partner and ourselves.
So please have a little patience, I know there is NO lockup and they are moving along and shipping out units every day.
Kathryn
Neuros Support
OK Kathryn:
So sue me for liking my Neuros so much and wishing that I had it back. Yes, the upgrade offer is unique. However, the offer was promised on these forums. In my case, I bought on the basis of that promise (and, of course, on the features and quality of the Neuros, as well as the support and history of great service portrayed on these forums). You and Joe should have known that the demand for the upgrade would be great and devoted sufficient resources to sustain a speedy turn-around. I now recognize that this is water over the dam and that nothing can be done to expedite the process underway. What I suppose I would like, is an apology. It is unreasonable to expect your customers to wait four weeks for return of the product they enjoy using so much. An acknowledgement of your oversight and perhaps a token premium would be appreciated.
Thanks,
Ed |
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Llama
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264 Posts |
Posted - 04/13/2004 : 11:03:03 PM
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| hey, waterbrother, stop complaining. do you have any idea how good of a deal this is, and your complaining about it? they didnt have to offer it at all, and even this cheap. so i dont think they should have to apoligize about a lot of people taking advantage of a great deal |
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The Official USB 2.0 Gamma Thread
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