Frequently Asked Questions - Neuros OSD Troubleshooting

Troubleshooting Questions concerning the Neuros OSD

I have a question that wasn't answered here. Where can I get some more help?: You're in luck! There is a forum designed especially for this purpose. Developers of the OSD and various members of the community check the forum multiple times a day, and theres a good chance they can answer your question. If you get your answer, we invite you to come back here and update this page with what you learned. Of course, you can always email (support@neurostechnology.com) or call (866-563-8767).
Why isn’t my external hard drive recognized by the Neuros OSD?: If you want to record to/play from an external hard drive, you will need it to be formatted in FAT 32 file system. A complete step by step guide on how to do so using Windows and a free program can be found here.
Why doesn’t my memory card work?: If you haven’t reformatted your card, that may be the issue. A simple format in the device that you are going to be using should work.
Why does my OSD keep freezing?: If you haven’t reformatted your card, that may be the issue. A simple format in the device that you are going to be using should work. Staying current on your firmware can also resolve this. If it doesn’t, please contact support.
Is there a record time limit on the OSD?: There is no hard time limit in place for recording, however there is a 2GB file size limit per recording when recording on storage media with a FAT partition.
I hear sound, but don’t see a picture, what do I do?: This may be due to the cables being plugged in incorrectly. Please verify that the White/Yellow/Red cables are plugged into the appropriate color coded ports on the source and the TV.
Why is my recorded video choppy?: There may be a few solutions to this problem: 1.Upgrade your firmware 2.Defragment the memory card/device you are recording to 3.Choose a higher video recording resolution in the settings
Why is my audio/video recordings distorted?: If the cables aren’t securely inserted, or crossed this may cause interference. One thing that usually works is swapping the cables around. A wireless card may also cause interference if it's near the OSD.