Neuros Technology Forums

Guys

I dont mean to downplay your comments but this topic is about the PSP version 2.7 problem and I would appreciate it if we could keep our comments to that.  I think by discussing other topics on this discussion it is taking away from how important it is for Neuros to fix the PSP 2.7 issue.  I have heard that Neuros has been testing a fix for "days".  I would like to know when will we be getting that fix.  Loyal Neuros customers have now been going for over two weeks without the ability to use this device for what it was designed to do.  Can anyone at Neuros please give any sort of time table as to when we will receive this fix.

Thanks

Jeff

Neuros Support Team,

It has now been 2 weeks since Sony updated their firmware to version 2.7 and it has been now 2 weeks since your recorder II has no longer worked with the PSP.  Do you have any idea when a fix for this issue will be available?  I understand that this problem just "popped up" on you guys and that you have the "entire company" working on this issue, but we still have been given no time table as to when we can expect this issue to be resolved.  I think I speak for all of your loyal customers that we deserve to be a little more in the loop as to when your device will be able to do what it was built to do.

Thanks

Jeff

quote:Originally posted by FJ

Yes. We are testing a firmware upgrade for the Recorder as we speak. With this new firmware files created by the Recorder 2 will play directly on the PSP without any conversion step: Record, put the memory stick in your PSP and enjoy the show. But we also want to come up with a solution for users who have or will update their PSP to v2.7 and still want to watch videos recorded until now. These files will most likely  have to be converted.

FJ

FJ

Thanks for clearing that up, I am sorry that I ask a stupid question but some of the other users are asking questions that are way over my head and I was just looking for some clarification.  Any word when we might have that firmware upgrade?

Thanks

Jeff

quote:Originally posted by FJ

We are actually testing a few conversion tools. Your suggestions are more than welcome. Our goal is to find  a simple and efficient way to get it done. Based on our tests so far, quite a few free softwares are as good (if not better at times) as their commercial counterparts. I am testing the Core Codec (the makers of TCPMP aka Betaplayer) open source VEMoDe tool and it is very nice. Fast, it offers many different conversion formats (including one for the PSP of course) and is very easy to use. If you want to test it go to http://corecodec.org/projects/vemode/
Let us know what you think. Again, other suggestions are welcome.

FJ

Wait so now I am confused. Is neuros going to come up with a firmware update for the PSP problem or are we going to have to use conversion software in order to play our files on the PSP. I am not a computer expert, I only bought this device to record my Cubs games and I am wondering if I will be able to use the Recorder II as I did before or am I now going to have to do something different with conversion software.

Thanks

Jeff

north,

Thanks for the update, it would have been nice if someone from Neuros would have actually conveyed this information to its customers.

later

jeff

north

any idea how soon that may be, this week, next week, when?

Thanks

North

How do you know this, do you work for neuros or did someone there tell you.  When can we expect the firmware upgrade?

Joe,

I would like to know when we can expect a fix for the Recorder II issue with the PSP version 2.7.  All I know is that everytime I call your support all I get is that the entire company is working on it, but we are given no timetable as to when this will be fixed, today, tomorrow, next week, next month, never...  I feel that Neuros should be a little more on the ball when you have a major problem with your highest selling product.  

Thanks

Jeff

I spoke to Neuros Tech Support and they said that fixing this issue with PSP version 2.7 is the highest priority in the company right now.  While the gentlemen could not give me a time table for this fix, he assured me that Neuros will have a fix for this problem and that users will not need to figure out how to downgrade to PSP version 2.6.  I also spoke to Sony Tech Support this morning and they said there is no way to downgrade to a previous version.

I am also having the same issue, does anyone know how to go back to PSP version 2.6 or are we all screwed until Neuros fixes this problem.  All other MPEG-4 files seem to be working fine.  I use PSP Video9 to convert DVDs to MPEG-4 files to play on my PSP and they are still working just fine.  Neuros needs to fix this issue as it seems that only the Neuros Recorder II is having an issue with Sony's version 2.7.  Can anyone at Neuros give a time table for when we can expect this issue to be resolved.


Thanks

Does the recorder II need to be powered on to recorder a scheduled recording or can the device be off and it will automatically power on to make the scheduled recording.