Neuros Technology Forums

I did not put this in support, because I do not need support. I called the 800 number, and faxed in my receipt and I am supposedly being sent a UPS label to send the recorder back with. I posted my original message in this forum because it is feedback. The company made a product and here is my feedback:

The manual is as clear as mud.
$200 worth of hissing videos is still not as good $1.99 worth of not hissing videos.
Your customer service department needs some work.

Best Customer Service Ever. I bought a single serve coffee maker from a company called Keurig around Christmas time. I didn't buy it through them directly, but through Williams-Sonoma. It had a slight drip. Nothing major, but still, it wasn't working as advertised. I called up Keurig. Not only did they send me a new brewer right away, they didn't require me to send the old one back first. Keurig is now a company that will have my business for life. Neuros...the jury is still out.

I was so excited to get my Recorder 2. Tired of 2 bucks a pop at iTunes and most of the shows I really like aren't even sold there. However, my Recorder 2 has just been a $150 disappointment. First off, the manual stinks. If it weren't for this forum, I wouldn't have been able to figure the darn thing out. Secondly, the cables don't work properly, so I have a nasty hiss on everything I recorded. Now I'm starting to think iTunes "may cost a couple bucks, but at least it's good quality". So I call Customer Service and all I can do, is send them back my unit to get another. A few days shipping back east, plus a few days shipping back out west and I will be without my $150 recorder for at least a week. This stinks. Sorry for the rant, but I am really annoyed.

iTunes was a better deal. []