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herethere
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« on: August 29, 2005, 07:52:52 PM » |
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Just when the end of this debacle seemed imminent do things turned pear-shaped. As everyone may know, or perhaps not, I started this thread in order to attempt to get a refund from Keith at American Techpushers because after many, many attempts of contact I received no reply whatsoever. So, out of frustration, this forum was my last resort. Unfortunately, it has become my last resort AGAIN! (is that possible? well I guess it is now)
First, I will give a bit of background information to this problem to give everyone (if anyone is reading) some understanding about the predicament I'm in. I happily ordered a Neuros 2 from American Techpushers on 22nd January 05, roughly 1 3/4 years ago. Keith received my payment on 7th of February 05 though I did not receive the long-awaited producted until 29/30th of April 05 and only one email stating the reasons why it was taking so long, namely, international orders take longer than domestic orders. "Sure", I thought, "no worries, that is understandably".
Finally and rather excited I received the Neuros 2. Now I could put all my mp3's onto it (which I did), I could record my university lectures and just enjoy what I thought to be a quality product. Geez, was I wrong. After 2 days, yes only 2 days, the Neuros just refused to turn on. No matter what I tried it just would not turn on, understandably I was rather annoyed. I mean wouldn't anyone be annoyed if after only having a product for two days and transferring all their mp3's on there (a rather large collection by the way) it refused to turn on?
"No problem", I thought, "I'll just send it back, get a new one and everything will be alright". Once again, I was very wrong. I did not get a new one and everything was and still isn't alright. Anyway, I got a RMA (no. 8788) on 4th May 05 from Keith and sent the Neuros back at the cost, out of my own pocket, of $25-$30. Keith emailed me on 20th May 05 telling me he has made a replacement order. "Excellent", I thought, "It shouldn't be too long till I receive a new one". But, you guessed it, I was wrong.
Curious about how the replacement process was going I emailed Keith on 8th June 05 to which he replied, on 9th June 05, it was on its way to him and he will test it when received. A month later, on 8th July 05, after receiving no Neuros I emailed keith again but received no reply. I sent another email on 16th July 05 expressing my disappointment about what was happening and I understand an international return may take some time but this seems ridiculous. Keith email back on 18th July 05 telling me what the problems were. I trusted Keith and naively assumed I would get the Neuros soon. Yes, the pattern continues: I was wrong.
Another month goes by, so I email Keith on 17th August 05 asking for a refund but received no reply whatsoever. Then on the 29th August 05 I created a thread on this forum asking Joe for some help on the matter. He replied rather quickly on 2nd September 05 saying "I'll follow up on this myself and make sure we follow through this time.". On this account Joe has been very good. He has been an email mediator between me and Keith because Keith said "he's sent multiple messages to you, but maybe you haven't received them." This is quite possible because around 8th July 05 I changed email addresses though sent an email to Keith stating this change and he even replied to an emailed I sent him, the 18th July 05 one. So unless something strange internet problem occurred then it's quite possible Keith wasn't even sending me emails. But I cannot confirm this and Joe was having problems sending emails so perhaps there was an email problem. However, I posted a message on the American Techpushers forum asking Keith what is happening and it disappeared within a week of being posted on there. So I tried to communicated with Keith via other methods but to no avail.
The rest of reply's from everyone involved is still on the forum below this post. But after many months of waiting Joe kindly acted as an email mediator and I receieved an email from Keith on 1st May 06. Now that is just under a year since I asked for a refund. In this email keith made an offer to give me a refund minus $25 for postage (quite a bit for postage I think) just as long as I remove this post. Now, Joe does not censore the forums so he did not want to completely remove the post so all I could do was remove the posts I made. This, as everyone can see, I did and replaced them with a N/A. I sent my address in an email to Keith via Joe on 11th May 06. "Finally", I thought,"an end to this saga". Well, not quite yet.
Keith, as all can see, posted a message on the forum stating the post office sent it back because I failed to pick it up, admittedly I did not include the state in the address though the postcode is usually sufficient to receive a letter. I'm curious why Keith did not send this message via email considering it was how we were communicating all long. Anyway, I sent my address again state included this time and as of today have still received NO REFUND WHATSOEVER.
Since 2nd July 06 when I resent my address via email I have sent 3 emails to Keith via Joe asking what the problem is and expressing my frustration and disappointment about not receiving an email let alone my refund. As much as I possibly could I lived up to my part of the bargin though it seems Keith has not. Just today I emailed Joe to ask what other options I have in order to get my refund and he, very kindly, offered to give me a refund from his own pocket. I very much appreciate the gesture and if worse comes to comes to worse I will accept it. But I think it is completely unfair that Joe is paying for the, for lack of a better word, "mistakes" of another.
Well, this post is not designed to make Keith look bad as alot of people have had good experience with him and when first dealing with him he was friendly, but his behaviour in regards to this situation has change my perspective on Keith and American Techpushers. It has thrown a negative light onto them but, on the contrary, bathed Joe and Neuros in a very positive light as I'm sure I would have lost the hard-earned money I saved in order to buy the Neuros if Joe was not willing to help out. So I publically thank Joe for all his help and patience which, understandably, is running thin; as is mine.
Anyway, this is just a retelling of my experience, as accurate and objective as possible, with Keith and American Techpushers. I hope Keith will add his perspective to the situation. But whoever is reading this can take away what they want, if they want to buy from Keith or if they don't or whatever.
Thanks for your time.
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