freezing when playing most songs...

[Curt]

I recently purchased a Neuoros MP3 Player, 80 gig neuros 2, about a week agoon eBay. I ripped all the music off of my extensive CD collection using Windows Media Player, and and then Imported the playlist to the Neuros Sync Manager. Then I pressed "Synchronize" and all of the songs seemed to have uploaded onto the device correctly. However, whenever I attempt to play a song, it freezes. The device WILL play a FEW songs, like 20 songs or so, but every other song freezes and I end up having to restart the unit by pressing the up arrow & the on/off button. Didn't know if I was the only one experiencing these sorts of problems. This is VERY frustrating and any help would be greatly appreciated!!!
-Curt

[DaveShaw]

Mine does not freeze, but it pauses occasionally as if it were buffering a song that was streaming. Any way to remedy this?

[The J]

Hmmm...I get occansional skips in mine when listening to it for a while.  I assume this has to do with buffering as well.  It doesn't happen too often so I can't tell if it skips at regular intervals or not.

Mine's done this a month or so after I got it back from support in July.  It's not something that's huge so I didn't send it back for the 3rd time (my warranty is over now anyway).  I have a Neuros HD 20GB (the old gray one).

[soulrebeljc(at)hotmail.com]

I am having exactly the same problems as Curt (#1).  The first set of songs I loaded were not in a playlist in Sync manager.  They play fine (12 songs.)  Then I created some playlists and Synced then.  The unit recognizes the songs when I scan through Neuros Audio, but it won't play any of them.  It freezes and I have to use the Up and Play combo to shut the player off.  It also won't recognize any of my playlists - says "No records available!" (and yet it recognizes also the songs I put into the playlists as individual songs through Neuros Audio.)

I tried to reSync and still have the same problems.  I see that nobody has responded to Curt with a solution.  Hopefully this isn't money wasted, as I have been really looking forward to using this product.

[darren]

soulrebeljc:

Your problem sounds like what I see when the NAND memory isn't refreshed properly after a sync. The fix is to reformat it. This is assuming you have a hard drive based player (20+ GB). Once the NAND is reformatted, it will be rebuilt from what's on the hard drive and you should be able to see/play your newly added items.

To reformat NAND:
  1) power off the unit
  2) press and hold presets 1+5 and press play
  3) follow the menu instructions to reformat NAND