Neuros 442 gamma program update

[pete7919]

quote:Originally posted by stoffie

I from belgium and i bought the "neuros" in a warehouse called "ALDI". The name of my "neuros" is a "zolid 920". It's just the same as the neuros 442, same looks, same specs, same menu just another name.

So it's also the firts version v1. My question is if the new firmware that hopefully will come out out soon will work with the old v1 version of the "neuros 442". Or does the new software only works on v2 of the neuros 442. Because i live in belgium it would cost me a lot to send it to chicago.

t would be nice if i could just download the new software to my zolid 920 and work with new software.

Thanks, and  hopefully my wish will be completed.

greatz kristof (sorry for my english)

stoffie

Stoffie,

What you got was not a Neuros product.  You will not be able to send it to Chicago.  The same case design is used by other companies. It is made in China and sold to any company to put their name on it. The insides are going to be different in the v2 while the outer case will still look the same.

[ctphi003]

So Neuros is saying that if we don't have the box, from 6 months ago, that we can't upgrade our unit?  Will it have different cables, connectors, power connector?

Come on, this is getting ridiculous.  I want to upgrade, but if I have to jump through hoops to get it, I'd rather just return the unit.

[JEFFH]

quote:Originally posted by ctphi003

So Neuros is saying that if we don't have the box, from 6 months ago, that we can't upgrade our unit?  Will it have different cables, connectors, power connector?
Come on, this is getting ridiculous.  I want to upgrade, but if I have to jump through hoops to get it, I'd rather just return the unit.

Lets see The 442 is going to have to be damage free and in the original Retail box with everything that came with it inorder for Neuros to accept it as a Return.
This is pretty standard industry practice if you wish to return a item for refund.
So How is this any different than what is required for the upgrade offer that you feel there are extra hoops to jump thru?

[rastyk]

What people will probably want to know is whether the flimsy rubber cover on the AV jacks counts.  I think this came off for many 442 owners, and the 442 is probably better without it (unless I suppose you are watching video in the sand)

Rastyk

[JEFFH]

quote:Originally posted by rastyk

What people will probably want to know is whether the flimsy rubber cover on the AV jacks counts.  I think this came off for many 442 owners, and the 442 is probably better without it (unless I suppose you are watching video in the sand)
Rastyk

It pulled off on me the first day I received the 442 but I still use it to keep the dirt out when im not using my 442.
I kinda doubt Neuros is going to care or make a issue over a minor item like the rubber cover broke off.
If you have a scratched screen or you dropped and damaged the unit then I think you will have a problem.

[Xenmind5]

What if I got deployed by the military and I cannot find my retail box. I still have all the wiring, but I do not know if I can find the box. The unit is still in tip top shape, the thing held up great in the desert! I am still currently deployed and since I share a building with ~50 other guys, I cannot say whether or not someone else threw it out. Will I still be able to trade it in if I cannot find the box?

[jndizy(at)verizon.net]

quote:Originally posted by JEFFH

quote:Originally posted by ctphi003

So Neuros is saying that if we don't have the box, from 6 months ago, that we can't upgrade our unit?  Will it have different cables, connectors, power connector?
Come on, this is getting ridiculous.  I want to upgrade, but if I have to jump through hoops to get it, I'd rather just return the unit.

Lets see The 442 is going to have to be damage free and in the original Retail box with everything that came with it inorder for Neuros to accept it as a Return.
This is pretty standard industry practice if you wish to return a item for refund.
So How is this any different than what is required for the upgrade offer that you feel there are extra hoops to jump thru?

The issue is the fact that the return conditions were made known nearly five months after the Woot sale. No mention was made at that time to keep the original packaging, etc for upgrades when the units were sold through Woot back in September of 2005.
 
Had customers been advised to keep the original packaging and all enclosed items when they first purchased their units so they would be eligible for a refund, it would have been a different matter.

To be perfectly honest, I'm left with the impression that Neuros is trying to limit the number of discounted exchanges they will have to make by setting return / refund conditions months after the 442s were sold, relying on the fact that some customers may not have kept the original packaging handy after several months.

Lastly, standard industry practice should be common knowleged to those that are in that particular industry. Assuming that not all Neuros customers are in the electronics retail industry, I don't see how knowledge of a "standard industry practice" should apply in this case.

[JEFFH]

quote:
The issue is the fact that the return conditions were made known nearly five months after the Woot sale. No mention was made at that time to keep the original packaging, etc for upgrades when the units were sold through Woot back in September of 2005.
 
Had customers been advised to keep the original packaging and all enclosed items when they first purchased their units so they would be eligible for a refund, it would have been a different matter.

To be perfectly honest, I'm left with the impression that Neuros is trying to limit the number of discounted exchanges they will have to make by setting return / refund conditions months after the 442s were sold, relying on the fact that some customers may not have kept the original packaging handy after several months.

First off Im just a Neuros customer like you.
For me its only common sense that if as a consumer we wish to return a purchased Item for refund we would need the original packaging and everything that came with it.
Honestly I was really surprised any educated electronics consumer would ever think otherwise.

Neuros has gone way above and beyond whats normal in trying to be fair and offer there early adopter customers the best warranty and upgrade offer I have frankly ever seen available anywhere.
It truely unheard of for other companies to offer such great terms and conditions on there products like Neuros has offered us.
Its amazing to me that some would still not be satisfied.
Again this is just my personal opinion as a first time Neuros customer.

[Gunderstorm]

quote:To be perfectly honest, I'm left with the impression that Neuros is trying to limit the number of discounted exchanges they will have to make by setting return / refund conditions months after the 442s were sold, relying on the fact that some customers may not have kept the original packaging handy after several months.

I still have the box from my computer that's over a year old, a scanner I bought over three years ago, and the camera I bought over two.  As limited as my apartment storage is, I keep the packaging for every gadget and computer component I buy for as long as I can, if for no other reason that to be able to move them safely.

To be perfectly honest, I think you're an the kind of person who loves being "the victim".  I mean COME ON!  It's all some grand conspiracy to have a generous return policy and then see if you can weed out those returns, isn't it?  Those Neuros guys are so conniving.  Your theory is ridiculous and IMO insulting to a company that simply wants to deliver the best product they can.

Here's a news flash:  the whole world isn't out to stick it to you.

[raider73]

quote:

The issue is the fact that the return conditions were made known nearly five months after the Woot sale. No mention was made at that time to keep the original packaging, etc for upgrades when the units were sold through Woot back in September of 2005.
 
Had customers been advised to keep the original packaging and all enclosed items when they first purchased their units so they would be eligible for a refund, it would have been a different matter.

To be perfectly honest, I'm left with the impression that Neuros is trying to limit the number of discounted exchanges they will have to make by setting return / refund conditions months after the 442s were sold, relying on the fact that some customers may not have kept the original packaging handy after several months.

Lastly, standard industry practice should be common knowleged to those that are in that particular industry. Assuming that not all Neuros customers are in the electronics retail industry, I don't see how knowledge of a "standard industry practice" should apply in this case.

I think you're just trying to make an excuse.  I remember Neuros specifically telling us to keep the box because many people inquire about damaging the box by cutting the UPC out for the rebate and Neuros stated the box w/o the UPC was fine when you returned the unit or exchange the unit.  W/ that said, it is obvious to me and others that you had to keep the box for exchange or refund.  As for the accessories, it is obvious you have to return it.  The only grey area for me is that damn rubber piece covering the i/o ports--it came off but I still have it and the earphones(who would want use earbuds returned, not me that's for sure but if Neuros wants it back they can have it).

[fog]

for the upgrade of the 442v2
Do we as a commodore pmc 30 users, have a chance to get this opportunity,
because as a costumer we could only buy  PMC30 from Turkey/istanbul.
if there is any chance to get this support from neuros, it would be perfect for us because we have no other chance to get this upgrade from Turkey. and from commodore.
thanks for your intrest.


Mr.FOG

[FJ]

Commodore's owners will not be eligible for the upgrade. Only Neuros 442 owners who bought a new unit from one of our qualified retailers will.

FJ

[Hardman]

hi!
   im from spain and i also bought the same product as you did, the only thing is that mine is cald zolid 920. its taken me lots of time to get hold of it because here its difficult to find these products. would there be any way to change it for one of the upgraded ones? in the end the product is exactly the same just a different name. and ive got absolutely everything, from the box to the original wrapping.
   or at least could they not shut down those who would continue with the older version and continue creating firmware for the v1.
       congratulations for the forum, its grate. i wish i had things like this at home.
    hasta la vista, y muchas gracias.

[neomoon(at)gmail.com]

Could you please give me a heads up as to when your expecting to release the 442v2? I bought the 442 when it went on sale via w00t and have kept all my packaging intact wating for this upgrade. However I'm getting rather impatient wating for this so called 442v2. I'm strongly concidering simply getting my money back and perhaps blowing the money on a new HD-DVD player or maybe a downpayment on my PS3. Or I could just simply wait for apple to release thier new video ipod that has a hole side of it dedicated to an LCD.


Please I don't have time to check these forums I simply get updated via email mailing list what is going on. And to be quite honest I haven't got back any emails besides news that the gamma program was going to be extended and that it would be until Q2 06 that this thing would be ready.

Living in Big XII Country

[Lex]

This is awesome!  I can't wait for the new 442 v2!  Sometimes being a packrat is a good thing.  I still have my original box and its contents.  Woot!