:( RMA TIME

[manorin]

I got my 442 two weeks ago and now I have to send it back...[xx(]

Has anyone had to send their unit back to Neuros?  I want to know how long it would take for me to get mines back from them when I send it in. I've emailed support but it's the weekend.

I am pretty sure that my problem is the battery connection. It maybe loose or something because every time I tap the left side of my unit it shuts off. I would fix it myself but I don't feel like voiding my warranty...yet...

[rastyk]

I have done this before and here is what I'd do :

call them and give the details of what happened.  With me, they emailed a ups printout that I pasted on the box and sent back.   I got the unit back in about a week.  Let us know how everything went, how long to fix, etc.

[manorin]

The timeline of my 442's repair

1-20-06 sent email to support for help with my problem.

1-24-06 I called support after they emailed me instructions to format my unit as a possible fix (didn't do me any good.)  I spoke with one the guys there and I gave him my email so that they could send me an ups label.  (Which I didn't get)

1-25-06 called support again and talked to a different guy and he wanted proof of purchase, this was no problem I had a PDF of my buy.com receipt.  I sent it to him and two hours later I got my shipping label. Then I sent it out that night.

1-29-06 arrived at Neuros support.

2-3-06 checked on the status of my repair was told that they were still testing and haven't opened the unit yet.

2-8-06 sent email to support to see what was going on... (No reply)

2-10-06 got copy of the invoice of repair, I noticed that my address was spelled wrong and I called Neuros and they said that they will take care of it.

2 hours later got tracking # from UPS

2-11-06 called UPS to see if my address was corrected, it wasn't and I can't fix it until it arrives in my town and then I have to call them the morning of Feb.16 so that they can send a message to the package center and fix the problem. It’s not too bad they put “Ester” instead of “Esther St.”

---thoughts about Neuros support
 I only spoke with two different people at support.  One seems to know everything and took care of my needs as soon as possible… the other one seems to do something wrong every time I talked to him. He was first one I talked to and was supposed to send me the label in the first place and fix the current problem with the address.  Overall by the time I receive my 442 it would be about a month that I didn’t have it. My 442 spent two weeks at Neuros and another two tied up in shipping. The guys at support were somewhat helpful but one could at least follow through better with his help. (I hope that version 2 will be faster)

Right now it’s just a waiting game and I hope that nothing else will go wrong…. Because I realized that there is no better way to listen to music, watch videos, and record shows, than the 442.

[Ex-Navy]

Impressive!
You sent an electronic device in for warranty repair and get it back in less then a month.
In terms of repair and delivery back to the customer, this is impressive turn around. I have been in the electronic business for more then 20 years. This story tells me that Neuros is not having alot of warranty repairs based on units sold.

Good job Neuros!

Ex-Navy

[atodaso]

I had similar problems with Neuros support.
You can see it on the post "442 Non-Support"