Problem sync manager wont recognize my downloads

[leftysue]

Here's the problem.Can anyone help. I've been downloading music on my Neuros 30gb for about 3+ months, using the NSM manager to search for, add tracks, and sync to my mp3. It's been working perfectly. All of a sudden last week. I have downloaded tracks on "My downloads" and I do the " search for tracks on computer", and it compes back "no tracks found." They are on there and they are fully functional/ playable. I've updated the firmware. Are there any settings I should be checking on my computer or the NSM. I am pretty sure it has nothing to do with the MP3 player itself, as this happens when the device is not connected. When I connect the device, same result. Any ideas, please. Mike

leftysue

[duke Neuros]

Hello Mike,

Are the songs from "My Downloads" copy protected?  Is "My Downloads" a music service?

We have experienced a similar situation with purchased music downloaded from itunes music service; these files will not play in the Neuros, because they are copy protected files.