Questions

Are there international versions of Neuros available?

May I upgrade from a Neuros 128MB to a Neuros HD 20GB model?

May I downgrade from a Neuros HD 20GB to a Neuros 128MB model?

What computers does Neuros work with?

What software do I need to use Neuros?

How do I charge my Neuros?

How long does the battery last?

What should I do if my battery no longer recharges? I understand these are non-replaceable batteries.

What are the system requirements for Neuros?

Answers

Are there international versions of Neuros available?

While Neuros is currently only distributed in the United States, we are in the process of developing the modifications and testing required to make the Neuros compliant outside of North America. We will keep our website up to date concerning further details regarding international availability.

May I upgrade from a Neuros 128MB to a Neuros HD 20GB model?

Yes. Users who buy a Neuros 128MB may upgrade to a Neuros HD 20GB by purchasing an optional 20GB backpack accessory. Please see the Neuros Store for ordering information or contact your local Neuros retailer.

May I downgrade from a Neuros HD 20GB to a Neuros 128MB model?

No. Please note that due to the fact that Neuros HD 20GB models have 64MB embedded memory they cannot be “downgraded” and used with the 128MB backpack. For further questions regarding interchangeability options, please contact our Customer Service Team.

What computers does Neuros work with?

Neuros works with the following Windows Operating Systems: Windows 98SE, Me, 2000, and XP. Neuros does not support use on Apple computers at this time.

What software do I need to use Neuros?

Outside of the software already installed on your computer, all you need is the Neuros Synchronization Manager Software (included with your Neuros) to create playlists, and synchronize with your Neuros player. To identify HiSi samples, you need access to the Internet.

How do I charge my Neuros?

Charge the battery by connecting the wall power adapter to the charger port on the bottom of your Neuros, and begin charging battery. For best performance, charge battery for 8 hours at first use to give it a full charge. You can use the Neuros while it is charging.

How long does the battery last?

The rechargeable, non-replaceable batteries inside Neuros provide 10 hours of continuous playback. The batteries in the Neuros and Neuros HD benefit from the avoidance of full-discharge conditions, so feel free to keep the Neuros plugged in whenever convenient.

What should I do if my battery no longer recharges? I understand these are non-replaceable batteries.

The NiMH batteries in the Neuros and the Lithium Ion battery in the Neuros HD are expected to last at least 1 ½ - 2 years (depending on usage). Only our Neuros technical team can replace the battery for you and, as a result, it is not consumer-serviceable. Our battery replacement policy is as follows.

Within Warranty (90 days parts, 1 year labor)
-If within first 90 days of purchase - NO CHARGE
-Past 90 days, but within 1 year- $7

Outside of Warranty
Neuros 128- $8
Neuros HD- $12

To have your battery replaced, please contact customer support for instructions via email at

support@neurosaudio.com

or by phone at 866-5-NEUROS.

What are the system requirements for Neuros?

Minimum System Requirements: