Well, I can promise you that you did not flush $600 down the toilet.
In fact, we have discontinued the product you bought, but there's no excuse for the lack of communication on our part. We'll get you that refund, I can promise you that.
I really do appoligize, as has been discussed on the forums elsewhere, this has occasionally happened, but we have increased customer service personel in response, but obviously this didn't help you for some reason, and I really do appoligize.
I'll follow up on this myself and make sure we follow through this time.
jborn (at) neurosaudio.com
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