quote:
The issue is the fact that the return conditions were made known nearly five months after the Woot sale. No mention was made at that time to keep the original packaging, etc for upgrades when the units were sold through Woot back in September of 2005.
Had customers been advised to keep the original packaging and all enclosed items when they first purchased their units so they would be eligible for a refund, it would have been a different matter.
To be perfectly honest, I'm left with the impression that Neuros is trying to limit the number of discounted exchanges they will have to make by setting return / refund conditions months after the 442s were sold, relying on the fact that some customers may not have kept the original packaging handy after several months.
First off Im just a Neuros customer like you.
For me its only common sense that if as a consumer we wish to return a purchased Item for refund we would need the original packaging and everything that came with it.
Honestly I was really surprised any educated electronics consumer would ever think otherwise.
Neuros has gone way above and beyond whats normal in trying to be fair and offer there early adopter customers the best warranty and upgrade offer I have frankly ever seen available anywhere.
It truely unheard of for other companies to offer such great terms and conditions on there products like Neuros has offered us.
Its amazing to me that some would still not be satisfied.
Again this is just my personal opinion as a first time Neuros customer.