The Official USB 2.0 Gamma Thread

[TheErk]

I just bought a Neuros a month or so ago and I LOVE IT!  However, I've had songs start skipping and/or repeating parts of the tune (like a needle stuck on the old LP's) and one time I was able to bring the Neuros to my ear when this happened and it sounded like the "whirr, click, whirr, click" of a hard drive going bad.

I'm planning on making the USB2.0 exchange.  Will that replace my hard drive with a new one or do I need to make a note when I send in my old unit to see have you guys check out the hard drive?

Thanks for a GREAT product and by the way Firmware 2 rocks hard.

[Chameleon]

quote:Originally posted by TheErk

I just bought a Neuros a month or so ago and I LOVE IT!  However, I've had songs start skipping and/or repeating parts of the tune (like a needle stuck on the old LP's) and one time I was able to bring the Neuros to my ear when this happened and it sounded like the "whirr, click, whirr, click" of a hard drive going bad.

Known issue. Related to caching. Your HD is most likely OK... The firmware is just getting confused and sending it on a digital wild goose chase.
http://open.neurosaudio.com/bugzilla/show_bug.cgi?id=48

quote:Originally posted by TheErk

I'm planning on making the USB2.0 exchange.  Will that replace my hard drive with a new one or do I need to make a note when I send in my old unit to see have you guys check out the hard drive?

http://www.neurosfaq.com/fom-serve/cache/23.html

-- 'I switched to Vorbis and saved a bunch on my hard-disk space!'

[TheErk]

So you don't think that the "whirr, click" is an issue here?  That sure does sound like a hard drive going bad.  However, if I skip to another track, it stops skipping, so you may have something there.

Thanks for the input Chameleon, but any thoughts from the Neuros team?  I don't want to send it in, get it fixed for USB2, then have to send it back for a bad hard drive.

--TheErk

[kborn(at)neurosaudio.com]

Chamelion is right, and he was in the beta group and saw it first hand. The noise can be downright alarming, but it's something we can fix up with firmware down the line.

K

Neuros Support

[TheErk]

Thanks Kborn!  Keep up the good work.  I really, really enjoy my Neuros.

--TheErk

[kborn(at)neurosaudio.com]

To respond to Skeez post, it's not always going to take 4 weeks. Once we get the hang of it, the turnaround time will be much less.

K

Neuros Support

[madhatter]

No.  There is no way I can stand to be without my Neuros for that long...

Is there a possible alternative for those of us who live within driving distance?  Could I make an appointment to bring it in and have it exchanged while I wait...?

[clibgold]

K,

I am a bit confused by the upgrade policy. Does this mean that people who bought the Neuros BEFORE 8/31/03 get the upgrade free, but people who bought it AFTER 8/31 have to pay $63?? Could you please explain? (I have looked on the forum and site but cannot find a clear explanation or statement about the upgrade policy).

I bought the 20gb/128mb combo unit directly from Neuros in October. Can this unit also be upgraded (as opposed to the 20gb-only unit)

Thanks,

CB

quote:Originally posted by kborn(at)neurosaudio.com

Hi All,

I do want to make clear that users who purchased before 8/31/03 do receive a FREE upgrade to USB 2.0.

And yes, once you go 2.0, you can't go back.

K

Neuros Support

[samc(at)neurosfaq.com]

Correct.  I've created an FAQ entry about this on neurosfaq.com: http://www.neurosfaq.com/cgi-bin/fom?file=16

-- Sam

Unofficial Neuros FAQ: http://www.neurosfaq.com/

[degauss]

OK, what if I want the Gama USB 2.0 backpack but just the empty one so I can dump my own larger (40GB) HD into it?  Is there a way I can get one?  Like others, I don't relish losing access to my tunes...1 week is even too long. (I reeeaally love this thing)

What's that oshifer? I swear dat light wuz ernch.

[webkid]

http://www.cool4u2view.com

[degauss]

Thanks for the suggestion webkid, but I already have a 40gig drive in my USB1.1 backpack.  And, I don't see that Jeff has the USB2.0 empty backpack listed.  Although I think I'll send him a query just in case he doesn't have them listed yet /wink/.

What's that oshifer? I swear dat light wuz ernch.

[afacetiousguy(at)hotmail.com]

So... When do you forsee the general public being able to order on of these Badboys?[}:)]

Rock

[tobiasly]

quote:Originally posted by clibgold


I am a bit confused by the upgrade policy. Does this mean that people who bought the Neuros BEFORE 8/31/03 get the upgrade free, but people who bought it AFTER 8/31 have to pay $63?? Could you please explain?

I bought the 20gb/128mb combo unit directly from Neuros in October. Can this unit also be upgraded (as opposed to the 20gb-only unit)

As to your first question, since you bought in October, you paid much less for your Neuros than those of us who bought before September. I don't remember exact figures but I'm pretty sure you saved more than $63, so it's really those of us who bought early that are getting the worse deal.

As to #2, yes the combo qualifies also.

**** Neuros Customer Number 2590 :: 20GB/128MB Bundle

[paul(at)exploreacadia.com]

Is there an alternative plan for Neuros bought in the last 30 days? Had I known USB 2 was imminent I might have delayed my purchase. In fact the message from your ceo on your web page indicated usb2 would be delayed.