Disappointed

[idiotdogbrain]

I was so excited to get my Recorder 2. Tired of 2 bucks a pop at iTunes and most of the shows I really like aren't even sold there. However, my Recorder 2 has just been a $150 disappointment. First off, the manual stinks. If it weren't for this forum, I wouldn't have been able to figure the darn thing out. Secondly, the cables don't work properly, so I have a nasty hiss on everything I recorded. Now I'm starting to think iTunes "may cost a couple bucks, but at least it's good quality". So I call Customer Service and all I can do, is send them back my unit to get another. A few days shipping back east, plus a few days shipping back out west and I will be without my $150 recorder for at least a week. This stinks. Sorry for the rant, but I am really annoyed.

iTunes was a better deal. []

[mardibloke]

quote:Originally posted by idiotdogbrain


iTunes was a better deal. []

iTunes sucks, $2 is way too much for [chocolate ice cream]e quality.

Stick with the Neuros, am sure this initial set back will be long forgotten once you have your new unit back.

[I Was Teenage Hand Model]

If you are experiencing issues with the device, you should probably be posting the Support forum.  Better yet, you should contact support directly.  mailto:support@neurostechnology.com

This should be a minor set back that can be taken care of quickly.  Mardibloke is right.

As with all consumer electronics products, there will be a small amount of fallout.  We are sorry that it happened to you.  Everything should be able to be taken care of painlessly.

P.S.  There is not a sad or dissappointed enough face that I can insert here for iTunes.

[idiotdogbrain]

I did not put this in support, because I do not need support. I called the 800 number, and faxed in my receipt and I am supposedly being sent a UPS label to send the recorder back with. I posted my original message in this forum because it is feedback. The company made a product and here is my feedback:

The manual is as clear as mud.
$200 worth of hissing videos is still not as good $1.99 worth of not hissing videos.
Your customer service department needs some work.

Best Customer Service Ever. I bought a single serve coffee maker from a company called Keurig around Christmas time. I didn't buy it through them directly, but through Williams-Sonoma. It had a slight drip. Nothing major, but still, it wasn't working as advertised. I called up Keurig. Not only did they send me a new brewer right away, they didn't require me to send the old one back first. Keurig is now a company that will have my business for life. Neuros...the jury is still out.

[I Was Teenage Hand Model]

Policies can differ between companies.

The required fax was received on 3/28/06.
Your return label is being sent on 3/28/06.

Send an E-Mail to let us know when the item has been shipped back.  We can then enter a replacement order with expedited shipping.  If you let us know early enough, it can probably ship the same day as well.  

[I Was Teenage Hand Model]

We are happy to see that the support team was able to accommodate you in a most timely manner.  It appears that everything is in order and that a new item is being sent to you with expedited shipping.
You should receive your tracking number via E-Mail from UPS,
tonight 3/28/06


If you have any other issues feel free to contact support directly.

[Ex-Navy]

Now that is Great Customer service!!!!
Where can you comment in a public forum and get a response as you did
from Neuros???
I think that the problems with the product are minor as I buy many of
them. Just having this public forum where one can rant or praise
publicly is EXCELLENT customer focus!!!!

Ex-Navy