Attn Joe B, Derek, FJ -- please share with your...

[gman8888(at)hotmail.com]

Hi,

Since you are unwilling to provide any type of timetable, can you provide or provide a link to useful information on returning the unit.  What needs to be returned and where and with what info? 

I'm sure most owners are no longer using or have the original earbuds.  hopefully this will not cause a problem.

Thanks,
Gene

[TARTZ]

Sorry we don't have a better solution for you at this time.  All you need to do to get an RMA is contact support.

[JEFFH]

Well, it's pretty obvious that we bit off more than we could chew taking on two products at once.  Lesson learned. 
So What should we do now?   If we don't do the 442v2, we're effectively exiting the portable market which built our community and still holds primary interest for the vast majority of our current community today.  If we continue to make promises and not keep them, that will make things even worse. 
Obviously, no matter what, we'll support return privledges (as we always have).

I now understand you don't have a good handle on when the 442v2 will actually be ready and don't want to make promises.
I would still like to know if you think it will be ready in
6 month
12 month
18 month
or a 24 month?

[Gunderstorm]

I sent mine in today for a refund.  What a let-down.  I had such high hopes for the 442.

I'm really torn between picking up the GP2X or doing a total 180 and buying a WM-compatible device that will play nicely with my new Media Center laptop.  Either way, I won't be spending any more time on these forums.

Best of luck everyone!

[JoeBorn]

I now understand you don't have a good handle on when the 442v2 will actually be ready and don't want to make promises.
I would still like to know if you think it will be ready in
6 month
12 month
18 month
or a 24 month?

I believe we'll be releasing 50 pieces within 60 days, these will be primarily useful to hackers that want a headstart on getting things to work, May1937, the original N2 hackers, the Rockbox folks, etc.  I'm hopeful that we can have something useful by the year end, and do our pilot run then (200 peices).  It's really all up to the firmware development schedule though.  Obviously, we'll use a lot of OSD code, but power management and a comprehensive MP3 player interface/dbase are two big missing peices.

The hardware seems to be ready for a "beta run" of 50 peices now, but the internal resources for the firmware are lacking.  This is what makes the estimation of time so difficult, this is very much going to rely on the community.

[kcmark]

 . . . .  I'm hopeful that we can have something useful by the year end, and do our pilot run then . . .  It's really all up to the firmware development schedule though. . . . power management and a comprehensive MP3 player interface/dbase are two big missing peices.

. . . . the internal resources for the firmware are lacking.  This is what makes the estimation of time so difficult, this is very much going to rely on the community.

Because there have been a number of inquiries by 442 gamma testers about the expected release date of an updated 442 (442v2),  I thought I would repost a portion of my response on the Google Group thread (http://groups.google.com/group/Neuros-DM320Hardware/browse_frm/thread/6facf691f3425068?scoring=d&hl=en&)  as I am sure there are a number of  people following the 442v2 development that come here and are not aware of that group.

As a gamma tester, I have followed the discussion regarding the 442v2's release date very closely.  Based upon Neuros' replies to this issue on this and other forums thus far, it appears that there are enough unknowns and contingencies related to the development of the 442v2 that the release date could perhaps be summed up and paraphrased as  'Unfortunately, we do not know when it will ship but, at the earliest, it will be Summer 2007, maybe later, if ever.'   

I don't like to paraphrase others, but what other option is there?  I cannot imagine that within Neuros there is no discussion about actual target release dates or goals set to achieve X and Y, so that Z can occur.  Earlier in this very thread we have been told that "[Neuros will] be candid and let the original purchasers decide for themselves what's right for them," and I guess that's what we're now left to do, despite 'candidness' being a fairly relative term.

Notwithstanding my noticeable disappointment, I do appreciate Neuros taking the time to respond.  That is more than some companies will do and I give Neuros credit in that regard.  I think I now have an answer about the 442v2; unfortunately, it was not the answer I was hoping for.  I will still follow the 442v2's development with interest but going forward it may or may not be as a gamma tester.  Best regards.